Vacasa - WHAT A DISAPPOINTMENT! Horrible experience with management!

[Ashley1996]

As someone who works in commercial property management, I know exactly what good customer service looks like, especially when there are issues. Let me tell you, this was the worst customer service I've ever encountered, with absolutely ZERO resolutions throughout our entire stay. Every time we reached out about an issue, we received the same canned response: "Our team was advised and will reach out to you as soon as possible." Our stay was for 5 days and 4 nights, and here’s a breakdown of the nightmare we experienced:

1. Early Check-In Denied: We arrived around 3 PM after traveling all day with our dog. Despite the listing stating that early check-in might be an option if available, we were flatly denied access, even though the house was clean and empty. To add insult to injury, the code to enter didn’t even work until after 4 PM, leaving us and our dog stranded outside.

2. Unkempt Yard: The grass hadn't been mowed in ages, with weeds towering above our knees (see attached photo). We contacted them on the day of check-in to get the grass mowed, especially since we had a dog with us. Despite daily follow-ups, the grass was never cut during our stay.

3. Dirty Towels and Questionable Cleanliness: The cleaning crew left dirty towels hanging in the bathroom. When we pulled out a "clean" towel, it had hair stuck to it. This made us question the cleanliness of all the towels and bedding. We reported this immediately but received no resolution (see attached photo).

4. Pest Infestation: The back deck was infested with roaches and sand fleas, and inside we had to kill numerous roaches and spiders. Clearly, the property had not been properly exterminated. We did get a text the evening before checkout asking if we wanted them to come and spray. By that time, we were packing up and told them to wait until we vacated in the morning.

5. Lack of Basic Supplies: For a house that cost so much, the lack of basic supplies was appalling. We had to purchase hand soap, salt and pepper, paper towels, and there was only one spare roll of toilet paper. When you spend that much money on a rental, it’s baffling that these essentials are not provided.

In summary, the property management's lack of responsiveness and failure to address any of our concerns made our stay incredibly frustrating and uncomfortable. Save yourself the headache and avoid this place at all costs.

Had to kill multiple types of bugsHad to kill multiple types of bugsHad to kill multiple types of bugsdirty towels were left hangingHair on "clean" towelsYard was not maintainedYard was not maintained

[Mike-And-Jane0]

@Ashley1996 We see a lot of complaints about Vacasa and other large property management companies but I guess their reviews cannot be too bad otherwise people wouldn't book with them.