WITHOUT CONTACTING the host, can Airbnb let a current guest leave and issue a full refund

[Lan1]

I am facing a situation: Airbnb canceled a current reservation and let the guest leave with a full refund BUT NO COMMUNICATION with the host.

I learn only from a text from the guest who informed me that she left.

1: I have no problem with cancelation and refund even guest already checked in and damaged some properties 

2: I have no problem with the full refund

3: I DO have a problem : I am completely left out of this picture.

4: after I called, Airbnb supports term informed me that

1) the guest complained about something and refused mediation with the host. ( no wish to communicate with the host)

2) I should be ok since no cancelation penalty for me

3) I should be ok my calendar is open for new reservations. So no loss from this reservation.

Please let me know your thoughts

Thank you 

[Joelle43]

Hello @Lan1 

You're quite right it doesn't seem very fair that the guest was able to cancel without contacting you first.  Airbnb only give recommendations  to guests on how they should proceed if they have a problem but it's not mandatory.  Ideally they should be contacting us hosts if they have a problem so that we may have a chance of correcting the situation but your guest decided that they didn't want to do this.

The good news is that your calendar is not blocked but the possible bad news is that the guest will still be able to leave a review as they started a stay with you.  

All the best

Joëlle

[Lan1]

@Joelle43 Thank you, Joelle43.

Just warn my fellow host that please be aware Airbnb could just make a sudden cancelation decision for your current listing without any notice.

Some scenarios no need hosts' involvement.

Check the screenshot below 

**[Private conversation removed in line with the Community Center Guidelines]

 

[Joelle43]

Hello @Lan1 

Can you tell us what "scenario" you faced which meant that the guest didn't have to involve you?  Do you  even know why they cancelled? 

Joëlle

[Lan1]

Probably From the disinfection process of the apartment each time before our guest's check-in. They never give me a chance to go there and check it out ( I was next door, and checked with the guest a few hours ago when checked in, she said everything was good. But she was not happy because I couldn't accommodate her last-minute early check-in or drop off groceries. 

The guest reported the odor AFTER STAYING MANY HOURS. Slept on the bed, damaged my blinds 

**[Private conversation removed in line with the Community Center Guidelines]

[Lan1]

Update: The guest left a 1-star review for me, and announced that she got a full refund from Airbnb. ( without even bothering the host). Great news for Airbnb guests, they gain a new right. My guest also sent me a very offensive message, claiming that she didn't want to communicate with me and I should not be a host. Please check her review and my response. 

Thank you for reading!

Lan