Wasn’t expecting a Special needs guest

[Christina1437]

A new guest arrived yesterday. He was dropped off by a family member. The guest is kind and gracious but apparently has (perhaps) asbergers…Upon arrival , he changed my thermostat to 65. Then my hot water suddenly turned scorching hot. His groceries were just in a pile on the fridge shelf as are his pantry items. His plastic bags were left on the counter. He didnt put away his dishes. I feel like i have inherited a child. I have 3 jobs, i dont have time to take care of a special needs person. I want to be compassionate but i didnt sign up for caretaking and rearing. Help! What do i do? I have already had the message him 4 times about rules, and his family had to remind him to stay modest ( not nude). I have 3 woman living here- two of them abuse survivors- i cant have this responsibility. It isnt fair to me.  Thanks for any feedback folks. I’ve come across lots of issues over the years ( 300 pound man cracked my tile floors, one guy painted rooms in my house and didn’t even paint all the way up to the ceiling). Help!

[Emiel1]

@Christina1437 

Some questions:

- Did the guest made the booking for himself or is a 'third party" booking (family booked ?).

- Does the guest has reviews showing similar issues ?

Maybe first have a talk with the guest about the mentioned issues.
If they can not be resolved, maybe suggest to not continue the reservation (shorten it)

It is always very tricky to presume a person has a certain disorder, be carefull with that when you contact Airbnb. Try to avoid going to be accused of discrimination....just stick to the facts !

(BTW "asbergers" : it is called "Asperger syndrome")

[Christina1437]

Thank you, i wasnt labeling him, i was providing a supposed scenario in order to get advice. (and that's how auto correct spelled). Thank you .  i will correct that. I dont want to kick a good person out when he has a disability but it is adding additional responsibilities and work to my day when rules arent being followed. 

[Laura2592]

@Christina1437 how long is this booking for?

I would probably contact this guest through ABB and remind in writing of the rules one last time. If there is a continued issue, I would let the guest know you are reaching out to ABB to help him find a more appropriate place to stay. 

If this was a 3rd party booking you can likely cancel penalty free as its against TOU. But you will have to fight it out with CS.