Hi @Matthew2207 ,
Agree with your sentiment. Here's our feelings:
We had a guest leave early this week as well. They just got on the road late in the afternoon and emailed that "something came up at home and need to get back"...to Maryland. They thanked us, said they had a wonderful time. While they didn't mention the storm we surmise it may have something to do with this early departure.
Nonetheless, we plan on refunding one full night as a good faith gesture. I can't re-sell the left over nights nor can I use them myself, and they didn't ask for a refund but I have a general rule of thumb to refund when such arises, even if they don't ask.
I am waiting to confirm with my cleaning crew that all is in good order at the house. Once I get that green light I'll send the refund.
This tactic has worked well in general, what comes-around-goes-around we feel and I would like to have these guests as a repeat booking.
Wishing you much success!!