Website and app unresponsive

[Andreea179]

I can’t modify my booking I tried for 1 h and I missed the window for cancellation as a result, can you let me know how I can proceed?

Andreea

[Joan2709 · Accepted solution]

@Andreea179 

Did you try contacting the Host via Airbnb message or calling them?

This is only a discussion forum and not Airbnb Customer Support. You would need to contact Airbnb directly regarding your issue. 

Go to your Trips Tab in the App (bottom of screen)

Tap the photo of the listing 

Tap "Get Help"

[Emilie]

Hi @Andreea179, 

Have you managed to find a solution? As Joan suggested, contacting the host or the Support team is the best way forward, but we'd love to know how you're getting on please 🙂

Have a lovely day, 

Emilie