Wedding held without permission

[Lynn1720]

My last tenant held a wedding at my house with 60+ people without permission. I left a review stating this, but then the tenant changed their profile name to someone I have never heard of and now my review will not reflect on the person who was actually the approved tenant. How do I go  about getting the review to tie to the original tenant?

[Mike-And-Jane0]

@Lynn1720 realistically you won't be able to. There are many ways guests can avoid reviews I am afraid.

Oh and you keep mentioning tenants. I wouldn't advise using this wording unless the guests truly have tenants rights.

[Lynn1720]

Great. That makes the  review process totally useless.

[Mike-And-Jane0]

@Lynn1720 nothing in life is perfect. The Airbnb review system is the best out there for STR. Its hard to bullet proof it but it works well in many situations.

[Fred13]

@Lynn1720  In this business prevention is everything, really. There is no real deposit, the guest could make up any crazy story, they could shut down one account and start another, they can show up with a herd if not watched like a hawk, etc etc. It only takes 1/10 to take the fun out of it. Fabulous place btw!

[Frances3408 · Accepted solution]

@Lynn1720. Going forward always a good idea to refer to the name of the actual booked guest(s) in your review.

Your review comment was very professional but do you still have time to respond to "Taylor's" review. If yes, then include their booking full name and anything else factually you know to tie them to it such as where they came from, previous number of reviews, etc.

[Lynn1720]

Done. Thanks for the advice.

[Helen3]

How were they able to have sixty people at your listing without you knowing this @Lynn1720 

Do you not have CCTV? 

[Dawn241]

Unbelievable