What if past guest do not post the review, should we approach them for the reminder or follow up?

Imran92
Level 1
Surrey, Canada

What if past guest do not post the review, should we approach them for the reminder or follow up?

What if past guest do not post the review, should we approach them for the reminder or follow up?

2 Replies 2
Helen3
Top Contributor
Bristol, United Kingdom

I put information about the review process in my visitor guide @Imran92 

 

And after they check out Airbnb sends them two or three reminders (but not all guests have their profiles set to get alerts when they receive a message on the platform).

 

Have you reviewed the guests. I would say about 95% of my guests review me but I'm a home share host.

Gwen386
Level 10
Lusby, MD

@Imran92 I don’t remind guests. And as @Helen3 said, guests get 2-3 reminders already from airbnb. Also, I actually understand why some guests may not do the review. It is so many questions. I really wish Airbnb would pare it down some. 

I was on pins and needles though hoping my LTR would leave a review and thought about following up with him, but decided not to. I’m glad I didn’t contact him because he did leave a review on day 10. I was happy about that.