Why do guest get break house rules, lies.

[Louis1783]

A guest recently checked in. My house has a no per rule. I just spent $8k in designer furniture pieces, he is first to use them.  Guest sneaks in a pet and extra guest. I call Airbnb to inform them because I have a strict no pets rule and now with the new furniture I definitely won’t allow pets.  So Airbnb rep calls the guest and then Airbnb Rep sends me message saying “he said no pet”.  Well I immediately sent the rep a screenshot showing how guest says he does have pet and photo of pet because he claims the pet is crated.  
There is a no pet rule. Period. He brought pet hiding it, he lied to Airbnb rep saying no pet. I submit all evidence to Airbnb rep. And crickets. No response from rep. I thought Airbnb was intermediary. I thought Airbnb enforces it’s rules. They sure enforce it to the hosts. 

[Ezgi13]

I am so frustrated with airbnb help center. They never look out for hosts' rights. I had a similar case where the guest lied to me about the number of guests inside the apartment. I co fro ted her about it and she wrote me an awful review. I couldnt even get that removed let alone holding the guest accountable for lying to me. I keep getting redirected to another help "specialist" and they sent me the same ready-made reply without even reading my messages. 

[BenkaandKeith0]

My heart goes out to you @Ezgi13  and all other new hosts. You figured out the newest modus operandi of late Airbnb exactly and to the point. Full of half literate "specialists" with no understanding or ability to grasp on the essence of hosting. All they can do is copy paste polite frazes. Functional disability seems like the requirement to get their position and a job with Airbnb. Magical 7 years ago when we started working WITH Airbnb over 90% of those specialists new how to use phones, they had basic understanding of the hosting, they were driven to solve the problems, not pass them to someone else, they were literate, polite, actually have supervisors with more knowledge and experience who help them if they could not solve the issues on their own. Now, all those years latter, we all WORK FOR, as there is no one there for work WITH them 😞 Shame on you, Airbnb.

[Ginger-And-Ryan0]

Yep. They don’t care. I think they get brownie points for abusing hosts. 

[Ginger-And-Ryan0]

No . Hosts are abused . Airbnb caress NOTHING about hosts. Get over it. They hate us.