Why does Airbnb only allow me to add additional guests from start to finish rather than at different dates within the booking???

Anthony2443
Level 1
Liverpool, United Kingdom

Why does Airbnb only allow me to add additional guests from start to finish rather than at different dates within the booking???

I have a ten week booking and the guest has a second guest joining him for the remainder of the stay 2 weeks after the booking starts. However when I go onto change reservation it won't let me add an additional guest for the 8 weeks it will only raise a change for the second guest for the full ten weeks which the guest will not pay understandably.

 

I called customer service and asked the guy what the extra fee would be and the guy didn't have a clue and then sent me a wildly over inflated figure via message a couple hours.

I ended up:

-Sending the guest the change alteration,

-Taking the cost airbnb generated for the extra guest to stay,

-Dividing this cost by 70 (ten weeks) to get a nightly figure, 

-Multiplying this figure by 14 (2 weeks)

-Then refunding that amount to the guest.

 

This was such a waste of time and absolutely infuriating. Surely there must be a better way to do it as it happens quite often that some guests don't come for the full duration of the booking????

1 Reply 1

@Anthony2443 

You can always just agree on an amount for the extra guest, then just use the "Request Money" on the Reservation Detail, and the guest can pay you. You can also agree on an amount and the guest can use the "Send Money" on the reservation Detail.

 

Joan2709_0-1737502987918.png

 

If you were aware the of the extra guest at the time of booking, you can send a special offer that would have included the addl guest fee for just the time the 2nd guest was staying.

 

Sending Special Offers

https://www.airbnb.com/help/article/35