“Your payment cannot be processed because your account is under review

[Brandon953]

I have been try to book a spot for almost two weeks and I continue getting the same message “payment cannot be processed” I have used multiple card I have used PayPal , I have used Apple Cash, I’ve used PayPal but I get the same error, I even called my bank while simultaneously, attempting the payment and my bank said they don’t see an attempt, it’s clearly a glitch in Airbnb payment processor , but I still haven’t got a straight answer from all the customer agents I spoke , I was to make two bookings before but now when I need one I can’t 

[Kaustubh4]

Hi, I am facing the same issue, It says Your payment cannot be processed because your account is currently under review. Please try again later. I need to book the place urgently. Thanks

[Lorina14]

@Kaustubh4 

Did you ever get any support with this? @Rebecca @Paula could you follow up please? I think you need to keep a close eye on this thread as people respond but don’t do the @name to tag/flag it to the community managers attention.

[Hannah1385]

Hi there! I have also been experiencing this same issue for the last week while trying to book some experiences. I'm also unable to make any changes to existing reservations. The issue occurs on both the app and the browser.  Randomly, I would have success booking one reservation, and then when I try to book another one, I get the "payment cannot be processed" error.

I'd appreciate any support on this matter please and thank you!

[Lorina14]

@Hannah1385 

Did you ever get any support with this? @Rebecca @Paula could you follow up please? I think you need to keep a close eye on this thread as people respond but don’t do the @name to tag/flag it to the community managers attention.

[Rachel2971]

this is the THIRD TIME ive dealt with this EXACT same issue to the point i never want to use air bnb ever again after this trip. every time i call i get the run around saying nothing is wrong with my account and its actually not under review... ok then why do i keep getting this message and cant book ANYTHING. THEN someone finally escalates it to an engineer who does something to fix it which allows me to book ONE MORE THING and then i get the message AGAIN after that and cant book anything else and its driving me insane

[Lorina14]

@Rachel2971 

Did you ever get any support with this? @Rebecca @Paula could you follow up please? I think you need to keep a close eye on this thread as people respond but don’t do the @name to tag/flag it to the community managers attention.

[Paula]

Thanks for the tag @Lorina14,

I’m sorry about this situation, @Rachel2971. Since you’ve already been in touch with the support team, there isn’t much more we can do. However, we have sent a follow-up message and hope they contact you soon.