bed bug refunds

[Renee680]

I planned to work remotely for an extended period of time. After about a week at my first airbnb reservation i started getting bug bites.  Throughout the next 10 days the bites grew quite numerous and a few days later I contacted my GP who diagnosed bed bugs.  I've never experienced bed bugs before so initially I was shocked.  My GP recommended searching my room for bed bugs.  I awoke in the middle of that night and took a video of a bed bug on the bedding and photos of many other bed bug signs on the mattress/bedding.  I immediately contacted the host, packed my belongings and left.  Over the following days (at a hotel), the bed bug bites continued to emerge and I ended up with more than 150 red, inflamed, itching (and some infected) bed bug bites.  Turns out I'm allergic to the analgesic the bed bugs excrete prior to biting.  Since it took me about 2 weeks to piece everything together, should I expect a refund for the entire time I was at the bed bug infested lodging? 

[Bhumika]

Hi @Renee680 ! These instances surely appear to be an unpleasant experience and am sorry to hear that it disrupted your plans of working remotely and having a comfortable stay at both the prospective locations.

How did it turn out in the end regarding your refunds? Were you able to reach out to the Airbnb Customer Support or concerned parties (Hotel staff) or Host about your refund request?

[Renee680]

Hi Bhumika: Unfortunately, I had to pay for all those nights spent in the bed bug infested place.  I continue to deal with the extreme discomfort of hundreds of bed bug bites all over my body (turns out I'm highly allergic). I was penalized for not having experienced bed bugs in the past and I did not know what to look for- or I would have left after the first night.  I think I'm just done with the whole airbnb experience - there's no guarantee of any cleaning practices or support from the company when things go terribly wrong.