bedbugs

[Melissa3182]

I am sickened by the way Airbnb treats their customers. I reached out within 72 hours of bedbug exposure  with all the proof of pics, doctors notes, etc and I keep getting the run around from the company and no accountability to get a refund for my stay. The mangers are rude and can't get anyone in the US to talk to. Has anyone else been through this and what worked for them? At this point I will be reporting them to the better business and guess I will have to take this to civil court if they don't resolve this soon. I can't believe how they treat people.

[Mike-And-Jane0]

@Melissa3182 one thing Airbnb customer service does not usually get accused of is being rude. Useless and unhelpful maybe but never rude.

As a matter of interest how long was your stay?

[Patricia2526]

Hi @Melissa3182 

Sorry to hear about your unpleasant experience. However, may I clarify if the medical certificate from your doctor explicitly states that the bite marks were caused by bed bugs? It would be important to have a medical assessment confirming the actual cause, since skin reactions or bite marks can have different causes and may not necessarily be from bed bugs.

If the doctor did identify bed bug bites, it would also be helpful to provide the relevant documentation and, if possible, details on when the symptoms first appeared and whether there were any other findings that could help establish the cause. This can help the host and Airbnb properly investigate the situation.

[Melissa3182]

Yep it is a note that confirms bedbugs from a licensed md and it is with pics! I've done all of that and more of what they requested and they keep giving me the run around. I've sent proof of appt, proof of medications ordered from that visit, you name it I have done it all. I am a nurse and this is unacceptable and a public health safety. They have lost my business for sure!  I have also reached out to headquarters there in SF about this.