false and retaliatory review

[Kedar14]

The guest engaged in unethical behavior, including threats, verbal abuse, and extortion, and their review contains misleading and fabricated statements intended to damage my hosting reputation.

Key Details of the Incident:

1. Threatened a Bad Review Before Check-in:

• The guest requested an early check-in, and when informed it was chargeable, he threatened to leave a negative review if I didn’t allow it for free.

• To maintain goodwill, I permitted early check-in at no charge despite the pressure.

2. Refusal to Provide Mandatory ID Proof:

• As per Airbnb’s policy and local regulations, I requested ID proof.

• The guest delayed submission and later became aggressive and shouted at me, saying, “I won’t run away.”

3. AC Leakage Issue – Resolved Promptly:

• A few hours later, the guest called, yelling aggressively, claiming that an AC was leaking and that I had “spoiled his trip.”

• I immediately apologized and arranged a technician, who fixed the issue within 1–1.5 hours.

• Instead of acknowledging the prompt resolution, the guest continued shouting and demanded a full refund.

4. Attempted Extortion for a Free Stay:

• After offering a 100% refund and cancellation, the guest suddenly changed his demand and pressured me to let him stay for free instead.

• His wife then took the phone, started abusing me, and threatened to leave a negative review if I didn’t comply.

• Since I refused to be extorted, they followed through on their threat and left a 1-star review full of lies.

[Jennifer1897]

@Kedar14 First and foremost this guest sounds like an absolute nightmare, and I am sorry for your experience. I have a few comments based on what you shared

-Extortion and/or threats are absolutely prohibited. A guest cannot say "I will leave you a bad review if you don't do XYZ." Moving forward, if this happens, contact Airbnb and let them know immediately. I would even go as far as canceling a guest that makes a threat such as this, but that is up to you as a host. Hopefully this threat was documented on the platform or in some form of writing. You can utilize this as justification to have his review removed. Contact Airbnb and present your case including the guests' behaviors and supporting documentation. 

-I see that in your listing description you clearly mention the requirement of providing an ID which is good. If a guest is refusing to do so you can kindly let them know that it is in the listing and is an agreed upon term when they booked, and that if they are unable to provide it there stay could potentially be cancelled. If they continue to resist, I would reach out to Airbnb for support. 

-It sounds like you went above and beyond to accommodate this guest (early free check in, potential full refund, prompt addressing of issue, etc) Unfortunately there will be individuals in our hosting careers that are just impossible to please. All your other reviews are very positive and are an accurate representation of you as a host.