messages I am sending on AIRBNB in black background

[Joanne882]

Please: why are my messages I am sending on AIRBNB in black background.  I have tried to change my computer settings but nothing is working. Suggestions please.

[Paula]

Hello @Joanne882, I hope everything is well with you.

Have there been any updates since you posted in our community? Have you reached out to the support team for their advice on this?

I suggest following these basic troubleshooting steps to see if resetting the settings helps:

• Log out.
• Close all browser windows and tabs.
• Open a new window or tab.
• Clear your cache, cookies, and browsing history.
• If you're using an app, delete and reinstall it.
• Log back in using EMAILFROM_ACCOUNT.

Keep us posted.

[Leo4372]

I am having the same issue. I tired all the suggestions but nothing resolves the issue. It is happening on my iPhone, iPad and Mac desktop computer. Has anyone been able to resolve this and if so, do you remember how you did it? Airbnb support couldn't help.

[Trish564]

@Joanne882 I have the same issue. How did you fix it? I don't care for the black background either. Thank you! 

[Bhumika]

Hi @Trish564 , can you share an image how it looks like? It might help other hosts to identify if there's a technical error somewhere.

Have you tried logging out of the account or use a different browser? 

Do let us know!

[Joan2709]

@Joanne882 

This is controlled by Airbnb and I don't believe you can change it. This was part of the Summer 2024 release when they did a major overhaul of the messaging system:

https://community.withairbnb.com/t5/Airbnb-updates/Your-feedback-inspired-the-2024-Summer-Release/m-...