"Guest favorite" concept: what for?

Answered!
Fausto106
Level 2
Wageningen, Netherlands

"Guest favorite" concept: what for?

I struggle to understand the purpose of this new badge.

It could be to highlight the best of the best (rating >4,90), but I already saw it assigned to an evaluation of 4,77!

What does airbnb mean with its creation?

Top Answer
Bhumika
Community Manager
Community Manager
Toronto, Canada

Hi @Fausto106 ! Guest Favorites are a collection of the 2 million most loved homes on Airbnb based on ratings, reviews, and reliability data from over half a billion trips. 

Guest Favorites have a history of positive reviews and are rated above 4.9 stars on average. They have a superb record of reliability, with Host cancellations and quality-related customer service issues of 1% on average. And nearly two-thirds of them are hosted by Superhosts today. 

 

For Guest Favorites, Airbnb focuses on the signals that have the loudest guest voice. A mix of factors are considered in determining whether a listing qualifies as a Guest Favorite, including: overall and subcategory ratings, feedback left in guest reviews, Host cancellations, and the number of quality-related customer service issues. All of those combined create a score that will determine whether the listing qualifies as a Guest Favorite.


I also wanted to share this article that gives an overview of the new Guest Favourites: Most-loved homes according to guests badge.

Regarding your concerns mentioning seeing it for other listings regardless of 4.9 ratings, also clarifying that the average rating for all Guest Favorite listings is 4.9. While these listings generally have very high overall ratings, please note some may be above 4.9 and some may be below.


I hope this helps!

 

 

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32 Replies 32
Robbie54
Level 10
North Runcton, United Kingdom

@Sara-And-Rob0 @Bhumika has no more idea than the rest of us, she just sent a copy and paste wording. Airbnb do love to tinker with things, however they always tend to do more harm than good. 

p.s. I'm also a Robbie, great name 🙂

Bhumika
Community Manager
Community Manager
Toronto, Canada

Hi @Sara-And-Rob0 ,

Unfortunately, this isn’t something we can help with here in the Community Center.

Unlike Customer Support, we don’t have access to product or listing specific information related to Hosts’ accounts.

Thanks for your kind understanding!🌻

Regards,
Bhumika

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