David:
It saddens me that the response you received did not address your concern. Having been with Arbnb for several years. The frustrations and lack of support from Arbnb for hosting is truly shameful at best!!! The review arrangement is poorly structured period. Many host's are hosting as a second income and a majority provide a perfectly acceptable space. We have provided a AFFORDABLE,spotless, well supplied and comfortable home for years.
The tenants have also become more and more entitled by the year. July 4th 11;00 p.m the outside shower is working. I want a plumber now!! Plumber arrives the following day. Our towels are last years style. We only have 12 forks not 18, the towels don't absorb properly. After two weeks we ran out of paper towels. The door handle won't turn. On and on. The reviews- not fully equipped, could not park the 3 4x4 trucks easily.
Airbnb encourages this type of arrangement. ENCOURAGES IT!!!
Other amazing sites have a very simple method. Clean, communication, as described and shown in photo. Basics 1.2.3.
Then they arrange that you cannot see a entitled tenants review????? Until you put yours in. Often glowing how wonderful they were. Despite they through our new living room rug outside, rummaged through all our personal items. Who want's to battle out in reviews what just happened??? Your score plummets your at the bottom. Seriously oh well says arbnb.
You have a issue with a tenant...it is passed on often for weeks and weeks through one after another the (support team). There is NO SUPPORT. Not unlike the what you just experienced just now.
NO SUPPORT EVER.