How to get full refund for a mouse issue

[Hongyu6]

Hi, I am a tenant and yesterday I saw a mouse, but couldn't find a way to get full refund.

Address: **

Host: **

Co-host: **

Issue: I saw a mouse in my room and in the kitchen.

Time: August 7th, 2023

What I did: I set up a camera to record it at night.

Evidence(see the stove, I also have the complete video on Google Drive)

Totally I paid 669.70 CAD, but Airbnb only has the option of "Enter an amount no more than $494.99 CAD". Yesterday I contacted the host and co-host, but at that time I didn't have the proof, they said they will send exterminator to check.

Until this morning I finally got the 100% true evidence, and messaged them, both of them kept silent completely, didn't reply anything. So far I don't see any exterminator.

According to Airbnb policy, it is possible to get full refund in this case. Additionally, I spent a lot of time and energy just for handling this problem and getting evidence. Extra $50 is necessary.

How and where to request for full refund?

**[Personal details removed in line with the Community Center Guidelines]

[Hannah1263]

Huge eye-roll.  Unsafe, unclean, threat to my life, lol 🙄.  Guests like you make hosts reconsider whether or not to be hosts.   I am sure if they sprayed the place with cancer causing pesticides you would then feel "safe".  I have it in my listing that we are by a forest and critters are a fact of life.  I feel bad for the time in life when you are presented with actual scary or unsafe situations, you will be so sadly unprepared.