Meticulous Consistency

[John8203]

You only get to make a first impression once. Our housekeeper, whom we lovingly refer to as our “Director of first impressions” is keenly focused, trained, and aware of our brand standards. Checklists were developed, photos were taken, and regular communications occur to ensure immaculate spaces. No dust, no smudges, smears, or crumbs. Ever. Every hard surface is polished, shined, and oriented to align with brand standards. We walk the property with our housekeeper room-by-room and imagine we are a guest in the same space. We stay at our AirBnB as owners and experience what our guests experience. Then we adjust. We hone in on the details. Every. Detail. Matters. Every. Time. 

[Rebecca]

Hi @John8203 👋

Welcome to the Community Center and thanks for sharing how you approach things. It does sound like you’ve got a strong system in place and your housekeeper is clearly a key part of your routine. 😊 I like the idea of walking the property as if you’re a guest, it must help spot the little things you’d otherwise miss. Have you also stayed overnight at the property too? 

Is there anything your guests have pointed out that’s surprised you or made you rethink your process? 😊

[John8203]

@Rebecca Yes, to clarify, we stay overnight at the property multiple times each year to enjoy an immersive experience. As owners, it is essential to understand how a guest feels in the space. As a host:  Live in the space, use the features of the property. Everything must sparkle. Everything must be oriented in logical and predictable locations. If a guest reaches for an essential, is it readily available? If a guest reaches for a cleaning supply, is it right where you’d expect? You only get to make a first impression once. What will yours be?

[Rebecca]

Hi @John8203 👋

I think you've got very similar view point to @Jamie600 who wrote a post about this exact thing: New to hosting on Airbnb? Be your own first guest.

I wondered what you think to Jamie's guide? It'll be interesting to read Jamie's perspective here too! 🤗

[Jamie600 · Accepted solution]

Hi @Rebecca  

 This ⬆️ 💯!

 I agree wholeheartedly with this recommendation. Though my cleaners are amazing, one pair of eyes are not enough. That’s why I have a quality control person I trust who walks and finesses. My husband and I go up occasionally to stay and make sure all is as perfect as possible. I am constantly upgrading things.  I luv it when guests are happy and want to return. 🥰💛

[Rebecca]

Thank you @Jamie600 it's great to hear your POV. 😊

Have you been up to your listing recently? 

[Jamie600]

Hi @Rebecca, unfortunately, we haven't been able to go up other than for a quick turnaround.  It is the busy season right now. We did get a cancellation on a weekend in April and may use it ourselves. We hope to spend a lot of time up there during the slower summer season. * I am actually going up soon to set up some new SMART tech.  An AVA Cinema Remote.  They are quite pricey, but it will be able to dim the lights and create a scene for movie time as well as use cable, SMART TV Apps, and Spotify. So I hope it is worth it. My guests seem to have a hard time with a cable TV remote and a SMART TV remote. 
Kindest regards,
Jamie

[Rebecca]

That's super fancy @Jamie600 - you'll have to let us know how you get on with it and if you head up there for April! 

I'm waiting for a remote that will clean my house, as well as all the above 😂 It will be interesting to see if it makes it easier for your guests!