It is re-affirming, to see I am not alone with my frustration but also annoying that so many of us are having to suffer for such a long time with this problem.
I had installed August long before it was taken over, and I very rarely used to have a problem with the auto message - It simply worked a treat!
Since Yale took over I think I have had only ONE guests who was actually able to find the code by themselves - and they only found it by chance after much searching!
This problem has been around for too long now.
I found this community trail as I got frustrated again, because I just had another guest saying: "What is the code? I have gone through everything and can not find it?!"
The unprofessional and counter productive email template used by Yale does NOT serve its purpose - It never has, and it never will in its current format.
I have had 100s of calls and messages since August was taken over. If its not user friendly, then change it to something else! - I do love the August lock, but like everyone else here I am immensely frustrated with the unprofessional message sent by Yale - If only 1 guest in 100 understands Yales message - Then IT IS CLEARLY NOT WORKING!
PLEASE @Airbnb can you address this urgently, as it reflects very poorly on Airbnb as well! Guests just want ease of use, that is what Airbnb stands for, so YOUR input into, and some control of messages linked should perhaps be part of what you address with Yale.
PS: Does anyone know if there is an independent Link/Automessage App which could be used instead of the hopeless YALE offer?
- Or if there is another way we can get around this problem?
Thanking you in advance!
Cheers Jytte
Superhost at Forana Phillip Is, Vic, Australia
Jytte (=Utah)
Your Friendly Airbnb Host