Bonjour, je reçois des mails d'airbnb qui me demandent des infos sur mon compte, mais il n'y a aucun lien pour répondre… j'ai donc des doutes sur leur authenticité. Voici une copie ci-dessous, merci de m'éclairer :
Hi Martin,
This is an automated message.
We have not yet heard back from you regarding our request for additional information to verify the payment method used for your potential reservation. As a reminder, in an effort to support positive experiences in our community, reservations will be cancelled if we identify issues with a payment method.
If we do not hear back from you in 48 hours, we will be closing this request and your account will remain in its current suspended state.
In order to move forward, we ask that you please provide the following in direct reply to this message:
1. Full name, billing address, expiration date, and last four digits associated with your payment method.
2. Issuing bank name and country for your payment method.
3. A picture/screenshot of the first page of your most recent billing statement for the payment method used (feel free to block out balances and non-Airbnb transactions)
Once we’ve received the requested documentation, it will be reviewed by our team as quickly as possible. Please understand that you will not be able to book a reservation until we’ve received the requested information. There is a chance additional information will be requested if what you’ve provided is incomplete.
We apologize for the inconvenience and look forward to hearing from you. Thank you for your patience and for working with us to make Airbnb a safe and trusted community!
Best,
