Customer service updates, payments, and more in the latest Host Update with Catherine Powell

[#1]

The past few months have been a tough time for all of us, especially hosts and guests. We’ve been listening closely to your feedback in all its forms and working tirelessly to create solutions because we know that encountering delays—especially when it comes to customer service or payments—is incredibly frustrating. 

In the latest Host Update, Catherine Powell sits down with Tara Bunch, our new Global Head of Operations, to offer transparency about how we’re strengthening our customer service team and to explain more about our payment process for hosts. Once you’ve watched the video, we’d really love to hear from you. Please let us know what you’d like covered in future Host Updates with Catherine. As always, thank you for sharing the topics that matter to you.

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[Katie]

Hi @Sandra1925, welcome to the Community, and I'm sorry to hear you've had this issue. I have just had an update on your case so I will send you a DM with more details now 😊

[Mpume3]

Good day 

An amount of R 1278.58 was deducted from my credit card reference  Hmre48w4kt I didn't try to book a place do question I'd who withdrew from my credit card 

[Katie]

Hi @Mpume3, welcome to the Community Center and I'm really sorry to hear you have had this issue. I checked in with the team and you don't appear to have been in touch with Support? Please get in contact with them and they can assist you with this. There's a handy guide with some different options for contacting them here, or you can send them a message here. 😊

[Lawrence198]

Hi I have been hosting and renting AIRBNB for eight years now.

I  have decided to take over 20 of our properties that we would normally manage to our company and put them on AIRBNB

My concerns are that I am not allowed to list in Indonesian rupiah and when the exchange rate is done by PayPal it is huge, as much is 10%. My first question is how can I convert all my properties over to a company account as opposed my personal account. My second question is why don't you have Indonesian rupiah listed as a currency when we are the fourth largest country by population in the world? I'm sure Bali were I live has hundreds maybe thousands of listings with therapy and be and we are actually forced to to violate the initial law which requires that we only list in Indonesian Rupiah. Thank you for your prompt response to these inquiries. Cheers, Lawrence

[Ann72]

Hi @Lawrence198  This isn't customer support but a community forum.  I can answer one question, though.  Go to Account and request Professional Hosting Tools.  Once you get them you can enter your company name and tax ID number there.