[Closed] 2023 Winter Release: Q&A with Catherine Powell

Catherine-Powell
Global Head of Hosting
Global Head of Hosting
Malibu, CA

[Closed] 2023 Winter Release: Q&A with Catherine Powell


Hi Everyone,

 

I am excited to connect with all of you for another Q&A session. 

 

As many of you know, I started Hosting earlier this year with my husband and co-Host, Hugh, and I have learned so much during this time. Specifically how much effort and care goes into being a great Host, and of course a Superhost! I have always been full of admiration for our Host community -  my appreciation now for all that you do and are able to achieve is even deeper!

 

On November 8, Airbnb CEO Brian Chesky announced the 2023 Winter Release, which includes significant upgrades to the Host experience such as new tools to manage and showcase your listings and coming soon will be upgraded pricing features. As with all our releases, the product innovations have been directly influenced by the feedback we hear from our Host community. 

 

And I am sure you won’t be surprised to hear I am now one of those voices of feedback!

 

So it has been such a pleasant surprise to see the new Listings tab: how easy and intuitive it is to add amenities; how much easier it is to remove old listings that were never published and of course the photo tour!  If you have not yet explored the changes,  I really encourage everyone to give it a try. 

 

As I said earlier, we're always listening to your feedback and we received great questions during our last Q&A session in May.  I’d love to hear from you again and I invite you to ask me any questions you might have about this most recent release

 

You will be able to submit questions in this thread until the end of this week - 17th November. Our Airbnb Community Managers  will compile your most popular questions related to the Release, and I will respond to you by the end of November. 

 

Thank you all for being such an important part of our community.

 

Warmly,

Catherine


👉 Pl
ease ensure to follow the below Q&A Guidelines:

Read more
  • Remain respectful in your interactions with other Hosts and the Airbnb team. Let's make sure our communication remains meaningful and constructive. 
  • Kindly keep your questions focused on the 2023 Winter release and provide relevant feedback on the topic.
  • Please use the comment section to ask questions related to the release and the like button to upvote a question that you would like to see addressed.
  • Be as clear as possible regarding your question, describing what you want to know and why you think it’s relevant for Airbnb’s Host Community. 
  • All questions will be reviewed. We’ll prioritize the most relevant and popular questions – those concerning our global Host Community and directly linked to the Winter 2023 release.
  • Kindly focus your questions on the features and enhancements included as part of the November updates rather than what’s not included. 
  • We reserve the right to remove replies that do not follow the above guidelines
  • We will do our best to ensure that critical concerns about Airbnb’s Winter 2023 Release are addressed.

 🇫🇷 Lisez ce message en français:

Read more

Bonjour tout le monde.

 

J'ai hâte de vous retrouver pour une nouvelle séance de questions-réponses. 

 

Comme vous le savez, je suis devenue hôte cette année avec mon mari et co-hôte, Hugh. J'ai beaucoup appris, en particulier sur les efforts que doivent fournir les hôtes, et bien sûr les Superhôtes, pour atteindre l'excellence. J'ai toujours admiré notre communauté d'hôtes, mais encore plus maintenant que je vois ce que vous accomplissez.

 

Le 8 novembre, Brian Chesky, PDG d'Airbnb, a annoncé l'Édition Hiver 2023, qui comprend des améliorations importantes pour les hôtes : de nouveaux outils pour gérer votre annonce et mettre en valeur votre logement, ainsi que des fonctionnalités de tarification améliorées à venir. Comme pour toutes nos éditions, les innovations produits ont été directement influencées par les remarques de notre communauté d'hôtes. 

 

Sans surprise, je fais maintenant partie des hôtes qui font des suggestions.

 

J'ai eu l'agréable surprise de découvrir la nouvelle page Annonces, qui permet d'ajouter facilement des équipements de façon intuitive, de supprimer d'anciennes annonces jamais publiées… et bien sûr, de créer une visite photo. Si vous n'avez pas encore découvert ces nouveautés, faites-le ! 

 

Comme je l'ai dit, nous sommes à l'écoute de vos remarques, et vos questions lors de notre session en mai dernier étaient très pertinentes. J'aimerais avoir de vos nouvelles. Je vous invite à me poser vos questions sur cette dernière édition.

 

Vous pourrez les envoyer dans ce fil de discussion jusqu'à la fin de la semaine, c'est-à-dire le 17 novembre. Nos responsables de la communauté Airbnb compileront les questions fréquentes liées à l'Édition d’Hiver, et je vous répondrai d'ici la fin du mois de novembre. 

 

Merci de votre participation précieuse à notre communauté.

 

Cordialement,

Catherine

 

👉 Informations complémentaires – veillez à suivre les consignes de la séance de questions-réponses ci-dessous : 

  • Faites preuve de respect lors de vos interactions avec d'autres hôtes et l'équipe Airbnb. Les échanges doivent rester pertinents et constructifs. 
  • Assurez-vous que vos questions concernent les nouveautés produits de l'Édition d’Hiver 2023 et qu'elles fournissent des remarques pertinentes à leur sujet.
  • Merci d’utiliser la section des commentaires pour poser des questions liées à la nouvelle édition et le bouton J'aime, si vous souhaitez voter pour une question que vous souhaitez voir abordée.
  • Assurez-vous que votre question est aussi claire que possible, précisez ce que vous souhaitez savoir et pourquoi vous pensez qu'elle est pertinente pour la communauté d'hôtes sur Airbnb. 
  • Toutes les questions seront examinées. Nous donnerons la priorité aux questions les plus pertinentes et les plus populaires qui concernent notre communauté d'hôtes mondiale, et qui sont directement liées à l'Édition d’Hiver 2023.
  • Concentrez vos questions sur les fonctionnalités et les améliorations incluses dans les nouveautés de novembre plutôt que sur ce qui n'est pas inclus. 
  • Nous nous réservons le droit de supprimer les réponses qui ne respectent pas les consignes ci-dessus.
  • Nous ferons tout notre possible pour nous assurer que les questions essentielles sur l'Édition d’Hiver 2023 d'Airbnb sont prises en compte.

 🇮🇹 Leggi questa discussione in italiano:

Read more

Ciao a tutti.

 

Sono felicissima di ritrovarmi con voi per un'altra sessione di domande e risposte. 

 

Come molti sanno, ospito dall'inizio di quest'anno con mio marito e co-host, Hugh. Ho imparato così tanto in questo periodo, soprattutto quanta fatica e cura servano per essere ottimi host e, naturalmente, fantastici Superhost. Ho sempre avuto grande ammirazione per la nostra community di host e ora il mio apprezzamento per ciò che fate e riuscite a ottenere è persino più sentito.

 

L'8 novembre Brian Chesky, CEO di Airbnb, ha annunciato la Winter Release 2023, con significative novità per l'esperienza degli host, come nuovi strumenti per gestire e promuovere gli annunci. Presto arriveranno anche le funzionalità aggiornate per i prezzi. Come per ogni nuova release, le innovazioni al prodotto sono state direttamente influenzate dal feedback che riceviamo dalla nostra community di host. 

 

E sono certa che non vi sorprenderà sapere che ora sono anche io una di quelle voci di feedback!

 

È stata una piacevole sorpresa vedere la nuova scheda Annunci, scoprire quanto sia facile e intuitivo aggiungere servizi e rimuovere i vecchi annunci mai pubblicati. E naturalmente il tour fotografico. Se ancora non avete esplorato le novità, vi incoraggio tutti caldamente a farlo. 

 

Come dicevo prima, ascoltiamo sempre il vostro feedback e abbiamo ricevuto ottime domande nella nostra ultima sessione a maggio. Mi piacerebbe sentirvi ancora, quindi vi invito a pormi qualsiasi dubbio abbiate su quest'ultima release.

 

Potete inviare domande in questo thread fino a fine settimana, cioè il 17 novembre. I Community Manager di Airbnb metteranno insieme quelle più popolari legate alla release, e io risponderò entro la fine di novembre. 

 

Non vedo l'ora di conoscere i vostri feedback. Grazie a tutti perché siete fondamentali per la nostra community.

 

A presto,

Catherine

 

👉Maggiori informazioni - Assicuratevi di seguire queste linee guida per la sessione di domande e risposte: 

 

  • Adottate un comportamento rispettoso nelle interazioni con altri host e con il team di Airbnb. Comunicate in modo costruttivo e attenetevi alle tematiche proposte. 
  • Vi chiediamo di inviarci solo domande e feedback pertinenti alla Winter Release 2023 di Airbnb
  • Per porre delle domande, potete usare la sezione dei commenti; se la vostra domanda è già stata pubblicata, fatecelo sapere assegnandole un Mi piace.
  • Formulate le domande in modo chiaro, descrivendo nello specifico cosa volete sapere e perché ritenete che sia rilevante per la community di host Airbnb. 
  • Il nostro team esaminerà tutte le domande, ma darà priorità a quelle più pertinenti e condivise, ovvero quelle che interessano maggiormente alla nostra community globale di host e che sono strettamente correlate alla Winter Release 2023.
  • Vi chiediamo di porre domande solo relativamente alle funzionalità e ai miglioramenti inclusi negli aggiornamenti di novembre anziché su altri aspetti non pertinenti. 
  • Ci riserviamo il diritto di rimuovere le risposte che non rispetteranno le linee guida di cui sopra.
  • Faremo del nostro meglio per assicurarci di rispondere a tutti i dubbi più importanti sulla Winter Release 2023 di Airbnb.

🇪🇸 🇲🇽 🇦🇷  🇨🇴 🇨🇱 🇵🇪 🇨🇺 Lee este hilo en Español:

Read more

¡Hola a todos!

 

Qué ganas de compartir con vosotros una nueva sesión de preguntas y respuestas. 

 

Muchos de vosotros ya sabéis que empecé a hospedar a principios de este año con mi marido y coanfitrión, Hugh. Y he aprendido tanto en este tiempo. En concreto, sobre el esfuerzo y la dedicación que se necesitan para ser un anfitrión de primera y, por supuesto, un gran Superanfitrión. Siempre he admirado a nuestra comunidad de anfitriones y mi agradecimiento por todo lo que hacéis y lo que sois capaces de lograr es ahora más profundo si cabe.

 

El pasado 8 de noviembre, el director ejecutivo de Airbnb, Brian Chesky, anunció el lanzamiento de invierno del 2023, que incluye importantes mejoras para los anfitriones, como nuevas herramientas para gestionar y mostrar los anuncios y, próximamente, nuevas funciones de precios. Como ocurre en todos nuestros lanzamientos, las novedades que ofrecemos tienen su origen en los comentarios que recibimos de nuestra comunidad de anfitriones. 

 

Por eso, no os sorprenderá saber que a partir de ahora yo también voy a poder compartir mi opinión como anfitriona.

 

Me ha encantado descubrir la nueva pestaña Anuncios, lo fácil e intuitivo que es añadir servicios y eliminar anuncios antiguos que nunca se publicaron. Y, por supuesto, el recorrido fotográfico. Si aún no habéis explorado estos cambios, os animo a todos a probarlos. 

 

Como he dicho antes, siempre tenemos en cuenta vuestros comentarios y también hemos recibido preguntas muy interesantes durante la última sesión de preguntas y respuestas de mayo. Estoy deseando conocer vuestra opinión y os invito a preguntarme cualquier duda que tengáis sobre las novedades de este último lanzamiento.

 

Podréis enviar vuestras preguntas a través de este hilo hasta el final de la semana. Es decir, el 17 de noviembre. Los community managers de Airbnb reunirán las preguntas más populares relacionadas con el lanzamiento y yo me encargaré de responderlas hacia finales de noviembre. 

 

Estoy deseando conocer vuestras dudas y opiniones. Muchísimas gracias a todos por formar parte de nuestra comunidad.

 

Un abrazo,

Catherine

👉
Ten en cuenta estas pautas cuando vayas a formular tus preguntas: 


  • Trata con respeto al resto de anfitriones y al equipo de Airbnb. Mantén un tono constructivo y habla sobre temas que sean relevantes. 
  • Céntrate en formular todas las dudas que tengas sobre las novedades del lanzamiento de invierno del 2023 y en dar tu opinión al respecto.
  • Por favor utiliza la sección de comentarios para preguntar todo lo que quieras sobre las mejoras que hemos presentado y el botón Me gusta para votar las preguntas que quieres que respondamos.
  • Procura que tus comentarios sean claros, describe lo que quieres saber y por qué crees que es importante para la comunidad de anfitriones. 
  • Revisaremos todas las preguntas. Daremos prioridad a aquellas que sean más relevantes y se repitan más, a las que afecten directamente a la comunidad de anfitriones y a las que estén relacionadas con el lanzamiento de invierno del 2023.
  • Céntrate en comentar tus dudas sobre las nuevas funciones y mejoras que hemos presentado en el lanzamiento de Noviembre  y evita cuestiones que no estén relacionadas con el lanzamiento. 
  • Nos reservamos el derecho de eliminar los comentarios que no se ajusten a estas pautas.
  • Haremos todo lo posible por resolver las dudas más importantes sobre el lanzamiento de invierno de Airbnb del 2023. 

🇧🇷 🇵🇹 Leia este tópico Portuguese: 

Read more

Oi, pessoal.

 

É um prazer estar com todos vocês para mais uma sessão de perguntas e respostas. 

 

Muitos de vocês sabem que comecei a hospedar no início do ano com meu marido e coanfitrião, Hugh. Aprendi muito nesse período, principalmente sobre o esforço e cuidado necessários para ser uma boa anfitriã e, claro, uma ótima Superhost. Sempre admirei muito nossa comunidade de anfitriões, e o meu apreço por tudo o que vocês fazem e conseguem conquistar é ainda maior.

 

No dia 8 de novembro, o CEO do Airbnb, Brian Chesky, anunciou o Airbnb 2023 - edição de novembro, que inclui melhorias significativas para a experiência do anfitrião, como novas ferramentas para gerenciar e promover seus anúncios. Além disso, em breve teremos melhorias nos recursos de preços. Como em todos os nossos lançamentos, as inovações foram diretamente influenciadas pelo feedback da nossa comunidade de anfitriões. 

 

Com certeza não será uma surpresa saber que agora sou uma das vozes que também dão esse feedback.

 

Dessa forma, que presente incrível foi ver a nova aba Anúncios, que torna a tarefa de adicionar comodidades fácil e intuitiva e facilita demais a remoção de anúncios antigos que nunca foram publicados. Além, é claro, do tour de fotos. Se vocês ainda não exploraram essas atualizaçōes, incentivo todos a experimentarem. 

 

Como eu disse antes, sempre escutamos o feedback de vocês  e recebemos ótimas perguntas na última sessão de perguntas e respostas em maio. Quero ouvir de vocês de novo, e os convido a me enviar todas as suas perguntas sobre este novo lançamento.

 

Vocês poderão enviar perguntas nesta conversa até o fim da semana, ou seja, dia 17 de novembro. Os Gerentes da Comunidade do Airbnb vão coletar as perguntas mais frequentes relacionadas ao lançamento, e eu as responderei até o fim de novembro. 

 

Obrigada a todos por serem uma parte tão importante da nossa comunidade.

 

Cordialmente,

Catherine


👉 Siga estas diretrizes ao elaborar perguntas, clique para obter mais informações:


  • Mantenha o respeito nas suas interações com outros anfitriões e com a equipe do Airbnb. Use um tom construtivo e aborde temas que sejam relevantes. 
  • Concentre-se nas novidades da Edição de inverno do Airbnb 2023 ao elaborar suas perguntas e dar feedback.
  • Use a seção dos comentários para fazer perguntas relacionadas ao lançamento e o botão curtir para votar a favor de uma pergunta que gostaria de ver abordada.
  • Faça suas perguntas com clareza: descreva o que você quer saber e por que acha que a dúvida é relevante para a comunidade de anfitriões. 
  • Analisaremos todas as perguntas e vamos priorizar as que forem mais relevantes e populares — ou seja, aquelas que afetem diretamente nossa comunidade de anfitriões e estejam relacionadas à Edição de inverno.
  • Ao fazer perguntas, concentre-se nos recursos e melhorias que apresentamos e evite o que não estiver relacionado ao lançamento de novembro. 
  • Nós nos reservamos o direito de remover conteúdo que não siga essas diretrizes.
  • Faremos o possível para esclarecer as dúvidas mais importantes sobre a Edição de inverno do Airbnb 2023.

🇩🇪 Lies diesen Beitrag auf Deutsch: 

Read more

Hallo zusammen.

 

Es freut mich, dass wir uns alle zu einer weiteren Fragerunde treffen. 

 

Viele von euch wissen, dass ich seit diesem Jahr Gastgeberin bin, mit meinem Mann und Co-Gastgeber, Hugh. Ich habe in dieser Zeit unglaublich viel gelernt, insbesondere, wie viel Mühe und Sorgfalt notwendig ist, um eine großartige Gastgeberin und natürlich auch Superhost zu sein. Ich habe unsere Gastgeber:innen-Community immer bewundert, und meine Wertschätzung für all das, was ihr tut und erreicht, ist jetzt noch größer.

 

Am 8. November hat unser CEO Brian Chesky das Airbnb 2023: Winter-Update vorgestellt, das bedeutende Verbesserungen für Gastgeber:innen umfasst. Dazu gehören neue Tools zum Verwalten und Präsentieren eurer Inserate, und auch die Preisfunktionen werden bald verbessert. Wie bei all unseren Updates wurden die Produktinnovationen direkt vom Feedback unserer Gastgeber:innen-Community beeinflusst. 

 

Es wird euch sicher nicht überraschen, dass ich eine dieser Feedback-Stimmen bin.

 

Es war so eine schöne Überraschung, das neue Tab „Inserate“ zu sehen. Ausstattungen können jetzt einfach und intuitiv hinzugefügt werden. Alte Inserate, die nie veröffentlicht wurden, lassen sich ganz einfach löschen. Und nicht zu vergessen: Der Fotorundgang! Wenn ihr die Änderungen noch nicht gesehen habt, rate ich euch allen, sie auszuprobieren. 

 

Wie gesagt: Wir hören euer Feedback immer und wir haben tolle Fragen bei unserer letzten Fragerunde im Mai erhalten. Ich möchte wieder von euch hören und lade euch ein, mir all eure Fragen rund um das neueste Update zu stellen.

 

Ihr könnt eure Fragen bis zum Ende der Woche in diesem Thread stellen, also bis zum 17. November. Unsere Community-Manager:innen werden eure häufigsten Fragen zum Update sammeln und ich werde euch bis Ende November antworten. 

 

Ich freue mich sehr darauf, von euch zu hören, und ich danke euch allen dafür, dass ihr ein so wichtiger Teil unserer Community seid.

 

Viele Grüße

Catherine



👉Bitte beachtet die folgenden Richtlinien für die Fragerunde: 

 

  • Geht respektvoll mit anderen Gastgeber:innen und dem Airbnb-Team um. Bitte achtet darauf, dass die Diskussion auf die Themen bezogen und konstruktiv bleibt. 
  • Bitte bezieht euch bei euren Fragen und eurem Feedback im Wesentlichen auf das 2023 Winter-Update.
  • Bitte nutzt den Kommentarbereich, um eure Fragen zum Winter-Update zu stellen. Über den „Daumen nach oben” könnt ihr eure Stimme für eine Frage abgeben, zu der ihr euch eine Antwort wünscht.
  • Formuliert eure Fragen so klar wie möglich und beschreibt genau, was ihr wissen möchtet und warum ihr glaubt, dass euer Anliegen für die Gastgeber:innen-Community auf Airbnb von Bedeutung ist. 
  • Wir werden alle Fragen prüfen und die relevantesten und beliebtesten Fragen bevorzugen – das sind diejenigen, die unsere globale Gastgeber:innen-Community betreffen und sich direkt auf das 2023 Winter-Update beziehen.
  • Bitte konzentriert euch bei euren Fragen auf die neuen Funktionen und Verbesserungen aus dem November-Update anstatt auf Dinge, die nicht mit dem Update zusammenhängen. 
  • Wir behalten uns das Recht vor, Antworten zu entfernen, die gegen die oben beschriebenen Richtlinien verstoßen.
  • Wir werden unser Bestes tun, auch kritische Anmerkungen zum Airbnb 2023: Winter-Update zu berücksichtigen.

🇳🇱  Lees dit artikel in het Nederlands:

Read more

Hoi allemaal,

 

Ik kijk ernaar uit om jullie te spreken tijdens een nieuwe Q&A. 

 

Zoals velen weten, ben ook ik eerder dit jaar gaan verhuren, samen met mijn man en co-host Hugh. Ik heb hier zoveel van geleerd, vooral hoeveel tijd en moeite het kost om een goede host te zijn, en natuurlijk een geweldige Superhost. Ik heb altijd al veel bewondering voor onze community van hosts en mijn waardering voor alles wat jullie doen en bereiken is alleen maar gegroeid.

 

Op 8 november kondigde Brian Chesky, CEO van Airbnb, Airbnb 2023: Nieuw deze winter aan, met aanzienlijke verbeteringen voor hosts, zoals nieuwe tools om je advertenties te beheren en weer te geven, en binnenkort ook verbeterde prijsfuncties. Zoals met al onze releases, zijn de productverbeteringen rechtstreeks beïnvloed door de feedback die we krijgen van onze community van hosts. 

 

Het zal je vast niet verbazen dat ik nu ook feedback heb gegeven.

 

Het is daarom zo'n aangename verrassing om het nieuwe tabblad Advertenties te zien, waarmee je eenvoudig en intuïtief voorzieningen toevoegt, en hoeveel makkelijker je oude advertenties verwijdert die nooit zijn gepubliceerd. En natuurlijk de fotorondleiding. Als je de veranderingen nog niet hebt gezien, raad ik je aan om deze uit te proberen. 

 

Zoals ik eerder al zei, luisteren we altijd naar feedback en we kregen geweldige vragen tijdens onze laatste Q&A in mei. Ik hoor graag weer van jullie en ik nodig jullie uit om al jullie vragen te stellen over deze nieuwste release.

 

Je kunt je vragen stellen in deze berichtenreeks tot het einde van de week op 17 november. Onze Airbnb-communitymanagers verzamelen de meestgestelde vragen over de release en ik beantwoord deze voor eind november. 

 

Ik kijk ernaar uit om van jullie te horen en bedankt dat jullie zo'n belangrijk deel uitmaken van onze community.

 

Hartelijke groet, 

Catherine

 

 👉 Volg de onderstaande richtlijnen voor Q&A's: 

 

  • Houd het netjes wanneer je contact hebt met andere hosts en het Airbnb-team. Het is wel zo prettig als alle communicatie zinvol en opbouwend is. 
  • We verzoeken je vriendelijk om alleen vragen over de nieuwe release van de 2023 Winter Release te stellen en ons daar relevante feedback over te geven.
  • Gebruik het reactiegedeelte om vragen te stellen over de release. Met de Vind-ik-leuk-knop stem je de vragen die je graag beantwoord wilt zien omhoog.
  • Formuleer je vraag zo duidelijk mogelijk. Verwoord wat je precies wilt weten, en ook waarom je vraag volgens jou relevant is voor alle hosts op Airbnb. 
  • We bekijken alle vragen en maken een selectie van de meest gestelde relevante vragen. Dat zijn vragen die voor de gehele host community interessant zijn en zuiver en alleen over de functies gaan die in de 2023 Winter Release gelanceerd zijn.
  • Richt je vragen alsjeblieft op de functies en verbeteringen die deel uitmaken van de november-updates. Bewaar al je overige vragen voor een volgende keer.
  • Wij behouden ons het recht voor om reacties te verwijderen die niet aan de bovenstaande richtlijnen voldoen.
  • We gaan ons best doen om op al jullie kritische kanttekeningen bij de nieuwe Winter 2023 Release te reageren.

 

182 Replies 182
Quincy
Community Manager
Community Manager
London, United Kingdom

Hi @Shinya0, long time no speak! I hope you're doing well 😊

 

I'm glad to hear that you're liking the Winter Release upgrades.

 

We know that Guest Favorites is a widely discussed topic in the Community Center, and such I have made sure to capture your feedback about this as well 🙂

 

I hope to see you around on the Community Center.

 

Thank you,

 

Quincy

-----

 

Please follow the Community Guidelines // Volg de communityrichtlijnen

Hello Catherine,

 

I have been dealing with an issue with alterations pricing that I have never seen in the past. Is there any assurance that if I opt-in for the upgrade my issue will go away? I have been dealing with this issue for a month. No resolution, only chats and calls at level 1 and two in the Philippines and india. It is nice when you don’t have issues, but when you do, you are alone.

 

thanks

Quincy
Community Manager
Community Manager
London, United Kingdom

Hi @Ramses16, thank you for sharing your question. I'm sorry to hear that you've been experiencing issues with pricing alterations. 

 

I would recommend that you start a new conversation about this by clicking here👈 This way, fellow Hosts (and perhaps myself) might be able to jump in, and point you to the right direction.

 

Thank you,

 

Quincy

-----

 

Please follow the Community Guidelines // Volg de communityrichtlijnen

One more conversation? I am not being heard, I have already posted plenty of times with the same results.  It is a mute point it feels like.

Quincy
Community Manager
Community Manager
London, United Kingdom

Hi @Ramses16, thank you for getting back to me about this. I wanted to let you know that our team is aware of your case, however, please note that this Q&A topic is related to the Winter Release.

 

I will check with the relevant team on whether they can provide me with an update, or reach out to you about this as soon as more information is available.

 

In the meantime, I recommend continuing the conversation on your original topic here 👈

 

Thank you so much for your patience,

 

Quincy 

-----

 

Please follow the Community Guidelines // Volg de communityrichtlijnen

Keshav7
Host Advisory Board Member
New Delhi, India

Hello @Catherine-Powell!

 

Loved the new updates!! Especially the new review system - more clear, powerful & meaningful!

Just wanted to check if the new review system would be extended to experiences anytime soon?

Many thanks!

Passionate about life!
Quincy
Community Manager
Community Manager
London, United Kingdom

Hi @Keshav7, it's great to see you again! I think the last time we met was during one of our socials—I hope all is well 🙂

 

I think this is a great question, and I will pass this on to the team for you. 

 

Also, just a small note. I've edited your post and tagged Catherine for you. For future reference: tagging members will prompt a notification to them so that they will be notified of your comment 🙂

 

Hope to see you again!

 

Quincy 

 

-----

 

Please follow the Community Guidelines // Volg de communityrichtlijnen

Jeannyna0
Level 2
San Jose, Costa Rica

Hello from sunny and beautiful Guanacaste, Costa Rica ☀️!

 

Thanks @Catherine-Powell for this opportunity.

 

These are my comments regarding the Winter Release:

 

1. Photo Tour order:  I love the photo tour and the possibility to include amenities per each room.  As previously pointed  out my several fellow hosts, please consider enabling the option for the host to sort the room order in the photo tour.

 

2.  Guest Favorite:   Wonderful addition!  It is extremely helpful for guests to improve their chances of having a wonderful stay and it is also a recognition from Airbnb to outstanding properties and their hosts.  Feedback:

 

a.  Definition of Guest Favorite for Guests:  using the app or website as a guest , I have found 2 different definitions of what Guest Favorite is and some do not reflect its true spirit.  Even though there is a link that explains what it is on the top of the web page, we all know that usually guests do not read throughly so they will not open the link but instead read what it is on the listing.

 

The definition on the filter says:  "One of the most loved homes on Airbnb based on ratings, reviews and reliability."  (Probably the best definition shown).

 

The definition on a listing says:   "One of the most loved homes on Airbnb according to guests." (Also in Spanish, it is translated as "most popular" which is not a really accurate description of what a Guest Favorite is) 

 

The definition on the link that explains this new category, says:  "Learn about Guest Favorites, the most loved homes on Airbnb"

 

 My feedback is to standardize the definition and use the one that truly reflects the spirit of Guest Favorite (for me, the first one).

 

b.  Impact of how often Guest Favorite category is updated:  Has Airbnb considered the impact of updating listings on this category every minute?    Did you consider possible cancellations from guests that book a Guest Favorite listing and if later that the listing is not anymore under that category, guests decides to cancel and look for another property?  

 

If Airbnb aims to inspire security and stability, updating this category so often might send an opposite message to guests. 

 

c.  Visibility of Super Hosts who also have Guest Favorite properties:  Some of guests -especially the ones who are also hosts- choose to stay with Super Hosts because they know what it takes to reach that status and that is a guarantee that their stay would be fantastic.  

 

When looking for a listing, the page displays listing pictures with no label, others labelled as Super Hosts and others labelled as Guest Favorite.  The Super Hosts who are also Guest Favorites loose visibility with these labels, because only one of the 2 labels is shown on their listing picture.  I do not have a solution, but I am not happy with this.  Clicking is the key for getting a booking, and since Guest Favorite is a new category, which is not so familiar to potential guests, not having the Super Host status shown, may impact negatively the chances of getting clicked for Guest Favorites who are managed by a Super Host.

 

Thanks again for this opportunity!

 

-Jeannyna 

 Guanacaste, Costa Rica

Quincy
Community Manager
Community Manager
London, United Kingdom

Hello @Jeannyna0, thank you so much for sharing your feedback about the Photo Tour and Guest Favorites as it is quite detailed. Just so you know, I will pass your feedback on to the team. 

 

Thank you again,

 

Quincy 

-----

 

Please follow the Community Guidelines // Volg de communityrichtlijnen

Kevin2172
Level 3
Oakland, CA

I would like the ability to charge a cleaning fee “by the day” instead of the current option of “per stay” along with a maximum cap for longer stays. We are losing money with longer stays under the current pricing model. 

Thank you

Bhumika
Community Manager
Community Manager
Toronto, Canada

Hi @Kevin2172 ! Thank you for sharing your comments with us and your feedback about the cleaning fee.

Since this Q&A is more related to the 2023 Winter Release, I was wondering if you had tried out the early access features or read about the latest updates. Do you have any questions to share with Catherine about the recent release? Do keep us posted on how you think of the new features!

 

-----

 

Please follow the Community Guidelines

Clara-Isabel1
Level 2
San Salvador, El Salvador

Hola Catherine, gracias por este espacio.  Tengo una inquietud: yo acabo de poner en mi espacio un sofá cama por lo que puedo recibir un total de 5 personas, ahora me llaman grupos de personas de 5 con el precio de un grupo menor.

habra alguna forma para mantener el precio en el caso que lleguen 2-3 personas y uno diferente para grupos mayores?

Gracias de antemano 

 

English translation:

Hi Catherine, thank you for this space. I have a concern: I just put in my space a sofa bed so I can receive a total of 5 people, now they call me groups of 5 people with the price of a smaller group.

Is there any way to keep the price in case 2-3 people arrive and a different one for bigger groups?

Thank you in advance

Sergi
Community Manager
Community Manager
London, United Kingdom

Hola @Clara-Isabel1 , muchísimas gracias por hacer un pregunta para Catherine, solo me gustaría comentarte que esta sesión de Preguntas y respuestas con Catherine es para preguntas relativas a los últimos lanzamientos de Airbnb, échales un vistazo aquí y por supuesto no dudes en preguntar sobre ellos si hay algo que quieras comentar: 

 

lanzamiento de invierno de Airbnb del 2023  

 

Y sobre tu duda, te invito a que hagas tu pregunta en el Centro de la Comunidad de habla hispana ya que seguro que otros anfitriones te pueden echar una mano con esa duda. Puedes hacerlo haciendo clic aquí .😃

 

Un saludo y de nuevo gracias por tu comentario.

 

English translation: 

Hi @Clara-Isabel1 , thanks so much for asking a question for Catherine, I'd just like to let you know that this Q&A session with Catherine is for questions regarding the latest Airbnb launches, check them out here and of course feel free to ask about them if there's anything you'd like to comment on:

 

Airbnb 2023 Winter Release.

 

And about your question, I invite you to ask your question in the Spanish-speaking Community Center as I'm sure other hosts will be able to help you with your question. You can do so by clicking here .😃

Best regards and thanks again for your comment.

 

-----


Por favor consulta las Normas de la comunidad

Mike-And-Jane0
Level 10
England, United Kingdom

@Clara-Isabel1 It is very easy just to add an extra guest fee for every additional guest over a certain number. Just go looking at your listing pricing and you should find this.

Quincy
Community Manager
Community Manager
London, United Kingdom

Hello Everyone, 

 

It was so great to see your questions and feedback about the Winter Release and I would like to thank you all for taking part in this Q&A session.

With contributions from our Hosts all over the world, we have been able to gather some excellent questions. Given the volume of questions, we'll be selecting the most popular and relevant ones for Catherine to address. 

 

These Q&As can only happen if we all contribute to create a safe space for conversation. We really appreciate how constructive everyone has been. Thank you very much!  

 

Please bear with us as we move forward with the next steps. Catherine will respond to your top questions here in the Community Center within the next few weeks. 

 

Your feedback and questions during this Q&A session have been invaluable! 

 

Best regards,

 

Quincy

-----

 

Please follow the Community Guidelines // Volg de communityrichtlijnen