Managing reservations made simpler

[Airbnb]

You’ve told us that managing reservations from home or on the go could be easier and more consistent. As we did with changes to your reservations list, we’ve listened to your feedback, studied hosts’ concerns raised with the community-support team, and run research studies to understand how we could improve your experience. Here’s a sneak peek of upcoming changes built on your input.

Consistent information wherever you go

Soon, whether you’re managing reservations on the Airbnb app or website, you’ll have the same set of reservation details available. What’s more, anywhere you see a reservation—in your calendar, the message thread, your dashboard, or your reservations list—you’ll be able to take action right from that screen, which means it will be faster and more efficient for you to handle each reservation.

More details about reservations and guests

We’re giving you more specific information about the status of each reservation. And you’ll also get more details about the guest associated with each reservation without having to click into their profile. You’ll know how long they’ve been on Airbnb, what languages they speak, and if they’re a host like you, so you can make confident booking decisions and interact with your guests efficiently and quickly, all from one screen.

More payment details

You’ve told us that you wanted your expected payout dates to be even more visible. Numerous hosts called our  community support team about this, so we made sure payout dates were easier to find. We’ve added a link to your transaction history and expected payout dates alongside every reservation.

Answers to your frequently asked questions, right where you need them

By studying the types of questions that come up most often for inquiries and reservations, we’ve been able to anticipate what answers might be most helpful to you based on the reservation you’re currently managing. We’ve added links to reservation-specific FAQs at the bottom of every reservation so you can get the information you need, when you need it.

More consistent tools and views

Previously, if you had Instant Book turned on for a listing, you could only hold dates when you pre-approved a guest on the website. Now you can do so in the app too. And the private notes feature, which was previously available only in the calendar, is now available anywhere you see a reservation.

All these improvements are coming your way in the next few months, and we hope they help make quick work of managing your reservations. Thanks to all the hosts who gave us feedback and joined focus groups. Let us know what you think of these changes and others you’d like to see.

[Heather707]

I wish I knew what was like before but I just signed up and DO NOT find it user friendly as a host.

Unresponsive color blocks to move one, add information, etc. do not function.

[Jeanette164]

Please stop #@$I(ing arround with the format.
As soon as we get comfortable with a set up you change it!!!
Things like, "Special Offer"
Where we used to be able to see what the guest final price was we can no longer and now when a guest offers to book at a certain amount we can not calculate that as before!!!
This is one of many problems with the new format.
Confusious say "if not broken, don't fix!!!" 

[Jeanette164]

Nobody praising the changes!!!

[Michael3074]

There is no longer a way to send a special offer.  What is up?

[Alexander216]

On desktop, it's now on the left side of the screen when you open the guest's request message. On the app, it's in the "Details" screen. 

[Brad235]

i cant print itinerary with house rules for each reservation anymore. not a fan

[Roxy15]

I want to know more about the guest who will be staying in my house.  You took away the photo.  There is only a first name.  Only a few reviews are available -- I want to read them all.  

[La-Zona0]

Good information thank

[Yoly6]

Great ! It's truly easier this way  

[Christina227]

I miss having the visible calendar on the page.

[Michael1475]

Michael Dsouza, Mangaluru
In my case bookings were done overlapping one another twice. In such case I could do nothing. I managed to put the 2nd party to a hotel paying much more amount. I wonder how it had happend. I feel that there is a need to have a local language known person avalabe to communicate our difficulties.

[Don21]

I have the same problem

[Lal4]

I am unable to communicate with booking.com without the booking number. Confirmation code is not accepted by your system. This is regarding the booking of studio 1-6 by Zach from 17 Msy. Please contact Zach and amend the booking. 

[Kristi5]

PLEASE STOP FIXING THINGS THAT DON'T NEED TO BE FIXED.

Put the mini calendar BACK into the guest reservation page. 

Go back to the original review page on ONE SINGLE PAGE.

PLEASE STOP FIXING THINGS THAT DON'T NEED TO BE FIXED.

[Don21]

I have asked the to do the same thing, It is not easier!