Thank you Super 47 for detailing the many concerns I have had, but haven’t composed a letter, mostly because there is no one at AirBnB to whom I could address that letter.
@Catherine-Powell
I really hope you are listening. Today October 14 was the first time I was notified of this EC policy change. As a “Super host” it is confusing why I seem to always be the last to know.
In 2019 I rented our home exclusively on AirBnB reaching over $43000 in gross revenue. In 2020 guest after guest cancelled and I approved every single cancellation in full. Our 2020 revenue is going to be less than $1k. I am curious what other accommodations you want hosts to make.
I agreed to the new cleaning policy and added three nights between reservations which will cost $ but I want my guests to be comfortable.
For 2021, I really hope that you are not expecting me to cancel with full refunds again. Everything has changed except AirBnBs protection of the guest at the expense of the host.
The one policy change needed is to not allow a guest, who has caused documented damage, the ability to leave a review. It makes no sense. You are allowing guests to abuse hosts with this policy. We can recover from physical damages but the damage caused by the negative review lasts much longer. Last year I sent documents and 72 pictures of damage caused by a guest. The guest didn’t leave a review until they were notified about my damage claim, and their review was a reaction to my attempt to recover from damage. I go above and beyond to make sure every guest I have is happy, and this policy needs to be changed. It’s very simple really, when you damage a home you don’t get to leave a review. Period.
I really hope you read these comments as I have lost a lot of faith in AirBnB and looking at alternatives. Thank you.