Additional days to stay and discounts

[Khandas-And-Tom0]

Hello, if I wanted to offer an existing guest (that is already paid and in my Airb&b) a offer of extra nights at a disccounted price, what would be the best and easiest way to go about this?

How could I set a discount for them if they excepted the offer and add additional nights without someone else booking the available nights first?

Any feedback appreciated, thanks.

[Paula]

Hello @Khandas-And-Tom0, welcome to the Community Center 😊

I am reaching out to some of our amazing Hosts to ask for their advice on how to offer extra nights at a discounted price.@Joan2709, @Patricia2526 and @Dawn241 

All the best,

[Joan2709 · Accepted solution]

Hi @Khandas-And-Tom0 

 Below is how to send a special offer if the guest has already booked a reservation. You would need to turn OFF Instant Book until the guest accepts the offer. It's best to communicate with the guest and first see if they would like to book an additional night. If they respond they would, then let them know you will be sending a special offer and they should accept it as soon as they see it. After the special offer is accepted and all appears good, then you can turn Instant Book back on:

If Guest has already booked their reservation:

Special Offers

1. Turn Instant Book OFF
2. Go to Calendar, choose date you will be adding to reservation
3. Change the price showing your discount
4. Go to Guest reservation scroll to “Change Reservation”
5. Change dates you want to change 
6. A request is sent to Guest
7. Guest must accept or decline (in the mean time, IB is NOT on)
8. Once guest accepts Special Offer, Turn Instant Book back ON

Be sure your guest is aware that taxes and fees will still apply; the discount is only on the nightly rate. There should be no additional cleaning fee added since the guest already has a reservation with a cleaning fee. It's important your guest accepts quickly, as Instant Book is OFF while this process is ongoing (that effects your search results rank). 

Special Offers

https://www.airbnb.com/help/article/35

[Hanro2]

Wow.