@Helen3 let me ask, have you tried checking about Airbnb luxe on the help center? They have a separate contact email, feel free to check Airbnb's articles. I make sure my responses are at least based on Airbnb article, if you're not satisfied, you may contact Airbnb as I found these articles on their help center: Luxe: Getting started AND Accessing your Luxe account (you will see here the email for that department I'm referring to for luxehosts).
I also asked Airbnb support before and it is possible to be routed on this. That is why, I specifically advised @Jessica3810 above, she "can try requesting if she can be transferred to the department handling Airbnb luxe." 🙂