Calendar issue

[Stacey348]

I had my calendar setup for Saturday to Saturday bookings during peak season but I'm getting more requests for shorter stays so I tried to set my calendar to my off peak rules of 3 night minimum but it won't change back on my live calendar.   I have tried to reset it in airbnb and Guesty but it won't work.

Any ideas?

Ps: sorry for the run on sentence. 

[Sangeeta8]

Call the helpline.

[Joan2709 · Accepted solution]

Hi @Stacey348 !

Yes…this has been an ongoing issue with the new release. Looks like the only way to override previous settings and create new ones (for now) is to turn on Professional Tools and create a Rule Set to apply in the Multi-Calendar Display (lots of other posts about this issue).

Here is a link to the Community Guide that was created to help Hosts to resolve this. It has step-by-step instructions  and screen shots. 

Let us know if it works for you!

https://community.withairbnb.com/t5/Community-Guides/GUIDE-Use-Pro-Tools-to-Set-Calendar-Custom-Pric...

[Stacey348]

I ended up having to unlink my listing from Guesty and correct the calendar.   Then I linked it back up with no issues so far.

[Joan2709]

Good thinking @Stacey348! 

I'm surmising this might be an ongoing issue for you however. As long as there is a problem with the Airbnb system getting "stuck" on previous calendar settings, you may have to keep "unlinking" Guesty to correct them every time. This is most likely due to the fact that Guesty is unable to "see" or override the "stuck" custom settings on Airbnb since the new release. Sigh 😒

I'm glad you mentioned unlinking 3rd party channel managers though. We don't use one now, but may in the future. Hoping the "kinks" with the custom calendar settings is resolved by then. 

[Paula]

Hello @Stacey348, have you had the opportunity to consider @Joan2709's suggestion? It has been very helpful for many hosts in our community.

Please do let us know how it goes.