Can anyone else no longer attach images from an album on android?

[Sonia1440]

Hi.

When sending check in info a few days before a guest arrives, I have always sent 3 images that show the parking space location and info.

I keep these images in an Album in my gallery and have done this since 2017.

Recently on my android phone when I click on the image button in the inbox it takes me to my camera reel but there's no way to access the album. Hope that makes sense. I can still do it on the iPhone app. Just not working on android. Am I missing something. I've gone through all permissions and settings and can't see anything I can do. 

[Elisa]

Hi @Željko11 and @Henrick5 😊,

How is the situation now?

You could try to do this to solve the problem: 

• You troubleshoot their devices
• Log out (on all affected devices/browsers)
• Close all browser windows/tabs (on all affected devices/browsers)
• Open ONE new window (on all affected devices/browsers)
• Clear cache and cookies and browser history (on all affected devices/browsers)
• Delete & re-install app (if applicable)
• Log in with EMAILFROM_ACCOUNT_

Once this is done, please:

1. Please confirm here if you are still facing the same issue.
2. If you are, please send me a video detailing the issue from beginning to end so we can see what they see.
3. Also, confirm the device you are using (App - iOS/Android or Web - Mozilla, Chrome, Safari).

Warm regards🌻,