Cancel Booking

[MaryEllen3]

Hello I recently got notice that my list can no longer accept less than 30 days. So I had to cancel my upcoming guest. I was then notified that I would be charged a fee for cancelling - this was beyond my control as the government over reach changes the rules from day to day. 

I am asking that this fee by waived as I suspect the guest found alternative host. 

Thanks Kindly 

Mary Ellen 

[Patricia2526]

Hi @MaryEllen3 

Contact Airbnb Support if you have a screenshot or document (from the local government or Airbnb’s own notification) confirming the new rule, attach it to strengthen your case.

Airbnb typically waives cancellation penalties for regulatory or safety compliance issues once verified.

[MaryEllen3 · Accepted solution]

Your registration * to register the short-term rental described below was reviewed and approved on September 30, 2025, and an email was sent to you. A condition has been added to your registration.

  

Important Next Steps 

1. Log in to the platform where your short-term rental is listed, such as Airbnb, Vrbo, or another booking site. 

1. Follow the platform instructions to update your listing with your registration information below. 

Registration Number: 

*

Short-Term Rental Address: 

*

1. Repeat the above steps for each platform your short-term rental is listed on. 

Terms and Conditions 

The registration is subject to Terms and Conditions. Failure to comply may result in the suspension or cancellation of your registration. 

Additional Condition  

The District of Saanich has a requirement for all short-term rentals under 30 days to have a business licence. You have indicated that your offer of a short-term rental will be for more than 30 days, and that you do not require a business licence

As a condition of your registration, you are to ensure all offers and bookings are restricted to 30 or more days.  

*

 *[Sensitive information removed in line with the Community Center Guidelines]