Cancelation Options

[Susan5202]

Love to see a stricter policy option for holidays and/or seasonal.  I recently lost a July 4th rental and the flexible option you all recommend didn't give time to get a new booking.  Luckily I used our property instead but lost revenue.  VRBO gives a 14 day cancelation option which seems fair to renters and the host = Travelers who cancel at least 14 days before check-in will get back 100% of the amount they've paid. If they cancel between 7 and 14 days before check-in, they'll get back 50%. Otherwise, they won't get a refund.

Thoughts?

[Dave-and-Deb0 · Accepted solution]

Hi @Susan5202 

Have you considered changing to a more strict policy to something like Firm or Strict?  

Here are the listing and descriptions for the available cancellation policies.

https://www.airbnb.com/help/article/475

I hope this helps.

Also, you can provide feedback to Airbnb regarding the cancellation policies here: https://airbnb.com/feedback

David 

[Susan5202]

I did make the change to Firm.  When you first list ABB recommends flexible so that's what I did.  In the off season I may switch back.  But I still think a stricter Holliday policy would be a good option to offer hosters.

Thanks for the feedback

Susan

[Mike-And-Jane0]

@Susan5202 sadly you can't switch the cancellation policy seasonally unless you limit bookings to a few months in advance. Someone booking in low season with a flexible policy for a stay in high season will keep the flexible cancellation policy.

[Helen3]

I've used strict for eight years @Susan5202  what do you use. If you want to protect yourself use a stricter policy.