Check-in Instructions Link Not Working - Property ID Method Broken?

[Rudolf103]

Hi all,

Has anyone else experienced issues with the property ID link method for sharing check-in instructions? This method, as described in this thread [link to https://community.withairbnb.com/t5/Ask-about-your-listing/Check-in-instructions-shortcut-from-messa...], seems to have stopped working.

One of our guests recently couldn't find the apartment because the link wasn't working for them. I tested it myself and confirmed that it's no longer directing to the check-in instructions. I also asked a subsequent guest, and they verified that the link doesn't work for them either.

This is a major issue, as it makes it much harder to provide clear and accessible check-in information to guests. The best solution would be a dedicated shortcut button for check-in instructions, similar to the one we have for checkout instructions (as suggested here: [link to https://community.withairbnb.com/t5/Ask-about-your-listing/Check-in-instructions-shortcut-from-messa...]).

Please let me know if you're experiencing the same problem. Hopefully, by bringing this to Airbnb's attention, we can get this issue resolved quickly.

Thanks!
Rudolf from Budapest

[Rudolf103 · Accepted solution]

To make sure Airbnb actually listens, we need to consolidate our feedback. I am closing this thread so we can pool all our votes in a larger, established thread from May 2023 about this exact same issue.

Let's keep pushing for a real solution together here: https://community.withairbnb.com/t5/Ask-about-your-listing/Check-in-instructions-shortcut-from-messa.... See you there!