Check in instructions shortcut from messages.

[Cristina--And-Cody-0]

Airbnb has an excellent check in feature with step by step description and picture. The problem is that feature is not used by all guests. 
I wish there was a shortcut from messages to send to arriving guests so they can click on it and it could guide them step by step. 

like they did for check out - but we need one for check in. 

[Bhumika]

Hi @Cristina--And-Cody-0 ,

That's an interesting suggestion! I will pass it along to our team. Meanwhile, you may also like to add your suggestion for the Airbnb team here via the Feedback Form.

[Bettye6]

Hi. I did take your suggestion as I had the very same question. 

There must be a glitch in their app as I was unable to locate on my laptop. When I tried to up date pictures for  the check in process the app would not need me download pictures from my album nor when I took a picture it kept coming out sideways. I figured out a work around but it should not be that hard. 

I can honestly say that almost all my guest, almost 30 thus far, never even saw the feature which I find quite valuable when I am traveling. 

[Emma3331]

Did this receive an answer?

none of my guests can find the Check-In instructions which I spent a lot of time doing so it was concise.

the outcome of them not being able to find this and also me not being able to send in pdf format has resulted in poor reviews.

its seems like a no brainer link as everything else has a link.

thanks for raising! 

[Joan2709 · Accepted solution]

Hi  All @Bettye6 , @Emma3331 , @Bhumika , 

The check-in instructions for guests can only be added via the app (not a desktop). You'll need to have your photos ready to go on your phone. Most guests don't see the instructions, as they are  under their "Trips" Tab, "Show More Trip Details".  To setup, go to App/Listing scroll towards the bottom; Checkin Instructions.

However, you actually can create a link to the checkin instructions (kinda a work-around) and send to them in a message. I can't take credit for figuring this one out 😊...saw it on YouTube. Here is how to setup the link:

https://www.airbnb.com/reservation/check-in-guide/propertyID

Just add your property ID at the end (of course be sure you have it setup on the app 😊. Then paste the link in a message and it will take them right to your checkin instructions on the app (be sure to test it first 😃).

Let us know if it works for you!

[Cristina--And-Cody-0]

Wow! This definitely helped!

thank you sooooo much!

one thing to note your listing ID is the king number after airbnb.com/rooms/12344455

[Emre136]

Is it possible to have propertyID as a dynamic, so that the shortcut message works across different listings ?

[Joan2709]

Hi @Emre136 

If you are asking if you can use the method above using the property ID for different listings you can. Just change the property ID for the one you want in the URL string.

Update:

Used to be you could only add check-in photos/instructions on your phone. With the new Winter Software Release 2023, you can add it under Check-in Method on the Listing. However, for some strange reason, Airbnb is not showing the check-in photos to the guest side. Known bug. Sigh. The shortcut URL string does work still though.

[Emre136]

Sorry I think you misunderstood,

I manage multiple listings, is it possible to have the listing ID dynamic.

ie if guest books listing A they receive instructions for listing A, and if they book B they receive for property B

[Joan2709]

@Emre136 Yes...and no. You would need to create a separate Scheduled Check-in Message for each listing and apply the specific listing ID shortcut to the message. You then attach that scheduled message to the specific listing when creating it.

Listing A - Check-in Scheduled Message

Listing B - Check-in Scheduled Message

The shortcut mentioned above was a workaround and is not something that Airbnb provides. It is not "dynamic" in that you have to assign the shortcut to a specific listing scheduled message. It will not automatically change.

Hope that makes sense? 

[Sonia1904]

This worked for me once I could FINALLY find my listing ID pulling it from the URL. Thank you so much - I just started hosting and have my first guest arriving today so this was such a lifesaver!

[Kelsey366]

Hi @Joan2709 I was wondering if you could please send me the link on youtube you watched to workout how to send a checkin link for checkin instructions as the link you shared in your post isn't working.  I am really interested if you can email me on ** if you can't help me on here thanks. 

**[Sensitive information removed in line with the Community Center Guidelines]

[Joan2709]

Hi @Kelsey366 

Your profile says "Guest"....are you hosting and have you published your listing yet? If so, please post your listing link here and I can help you from there.  

Just a note...prob best not to post your personal email here. You can communicate privately with any community member by sending a direct message. Just click your profile photo top right and choose "messages".

[Kelsey366]

Hi Joan2709 thanks so much for getting back in touch. This is my listing it's on my mothers Airbnb account but she isn't so good with using AIRBNB as of yet. If you could please help me it would be great thanks. https://www.airbnb.com.au/hosting/listings/editor/582903391805663741/details/photo-tour

[Joan2709]

Hi @Kelsey366 

The link you sent doesn't work as its actually the URL you see when trying to log-in to your mom's Host page. I would need the Airbnb link that appears when actually searching as a guest and clicking on the listing page. The YouTube link is below. Be advised that the software has changed since the YT video was posted, but the link they mention still works. They also refer to the check-in guide (arrival guide) as being only available on your phone, but it is now available on both your phone and on a computer, but is somewhat hard to find:

First thing to do is make sure you have instructions/photos in your Arrival Guide for check-in. You'll need to scroll down past the smart lock section to find Check-in Instructions:

Listing Editor

Arrival Guide

Check-in Method (click the arrow connect your lock)

Scroll down to Check-in Instructions

YouTube Video

https://www.youtube.com/watch?v=Dntsl4jHCew&t=353s

info on the check-in guide starts about 1min in on the video

Let us know how it goes...