Check in instructions shortcut from messages.

[Cristina--And-Cody-0]

Airbnb has an excellent check in feature with step by step description and picture. The problem is that feature is not used by all guests. 
I wish there was a shortcut from messages to send to arriving guests so they can click on it and it could guide them step by step. 

like they did for check out - but we need one for check in. 

[Nicholas828]

I don't offer anything other than the Self-Check-in Instructions which all guests have access to. 

Under Check-In-Method I selected "other" I then have it say-Guests will be using the App Integrated Self-Check-In Instructions, contact Airbnb Support if you need help locating them. 

I found if I simply put my lockbox code guests used the code and never attempted to find the actual Self-Check-In Instructions. 

I am a very hands off host. I still maintain 5 stars with my direct approach of directing all guests to contact Airbnb Support if they can't navigate the platform. 

I can't spend time offering different ways for guests to receive information. By creating links, PDFs, emailing, sending messages pertaining to guests requests for check-in instructions Airbnb will never truly know how hard guests struggle to find instructions. 

I want my guests contacting Airbnb if they can't find instructions. That's how Apps get better. 

[Bettye6]

YES, YES and YES!!! I wish does AirBnB see this! I have check in and check out instructions in several spots and still have guests that don't see it, reaching out to me as to where to park, etc. 

Actually I feel that I lot of great features get hidden like as my Guidebook. I could easily say over 90% of users don't know it exists and even where to find it. Guests I talk to say they hardly if ever read a hosts profile, most focus on reviews as they feel that gives them them most information think that a 4.65 is still a good thing for hosts. AsI host I do review the bio on guest but find the paltry at best,

I also have toggled that I want all names of guest though rarely that occurs plus some are "verified" put have np picture. Frustarting for sure.

Bettye6

[Rudolf103]

I hope Airbnb support is reading this. 🙏

I'm encountering the same issue with guests not reading the check-in instructions, leading to troubles and bad reviews. The link workaround provided here works, but a shortcode button in messages, like the checkout instructions, would be much better (screenshots attached).

This also applies to the house manual, for which I unfortunately didn't found a similar URL workaround.

Thank you.

Best,
Rudolf

[Filipe0]

I've just found out that the link ending in the listing number is no longer working. This is a huge let down.. It was so easy to share check-in instructions for guests that weren't so knowledgeable with the app.

[Rudolf103]

Hi everyone @Cristina--And-Cody-0 @Joan2709 @Bettye6 @Emma3331 @Andrea6232 @Bhumika @Zheng49 @Simone918 @Rebecca @Elisa , just checking in here to keep this topic alive. This thread was started in May 2023, meaning we've been asking for this basic functionality for over 3 years now!

I tried pushing for a solution in two other threads (one in February 2025 about the broken Property ID link workaround, and a feature request in March 2025). Unfortunately, neither of those gained enough traction with the developers. I am now closing those threads and directing everyone here so we can consolidate our voices in one main place.

What makes this situation especially frustrating is that Airbnb actually teased the perfect solution in an official update video last year: https://youtu.be/sgaYRQXjlVg?si=iNc5I9q9OBoepRz9&t=39. It clearly showed a dedicated check-in instructions button integrated directly into Quick Replies. We all thought a fix was finally coming. However, now that the Summer Release 2026 has fully rolled out, it is painfully obvious that the video was just a mockup and the feature was never actually implemented.

Let's keep the pressure on in this thread. We still desperately need a working shortcut!

[Marian4247]

I’m experiencing the same issue with my guests. The check-in instructions are clear, detailed, and well organized in the Arrival Guide, yet guests still frequently ask basic questions such as: Where is the property? Which floor is it on? What is the apartment number?

I’d prefer not to duplicate all of this information again in a direct message. Sending guests another long block of text feels unnecessary, can be overwhelming, and may actually create more confusion.

The obvious and elegant solution would be to allow hosts to send guests a direct link to the actual check-in instructions in the Arrival Guide. This way, guests are taken straight to the information they need, presented in the structured format that was designed for exactly this purpose.

Airbnb, customer experience matters — for both guests and hosts. Please make the Arrival Guide easier to access and share.

[Gina2850]

Unfortunately this has not been answered as it looks like Airbnb has now removed this functionality!!! I am constantly having guests ask me how to check-in despite me already having completed the check in instructions. Guests simply cannot find it, and prefer it proactively sent to them.

AIRBNB, please hear us!