@Rachel203
Yes, this is not a big idea but not insulting. I had a similar problem with another platform and got this help to fix and worked,
Because an internet forum sometimes it can be the cache on your PC. There was a bug. The bug was fixed but your cache is blocking the fix.
I have software you can find free software or I have Norton Security that will also do it for me.
I cleared my cache.
Restarted my PC and my problem was resolved.
Sometimes they don't see the bug because the bug was fixed 3 weeks ago.