Hello 👋
Question for the group:
Today we have had a guest go over there checkout time, despite our reminders, and hadn’t responded to our messages inquiring about their exit time. We have a guest coming in tomorrow, so we need time to turn it over. So we went down and talked ton the guests, and apparently the guest on the reservation wasn’t there to check out but his parents were and didn’t know they were supposed to be out today. We still haven’t heard from our guest, but the parents said they think they will be out later in the day - but not sure how we should go about handling this situation.
We’re new to the Superhost community, as well as only been hosting since March. We have all of our rules posted in our listing, we have automatic reminders of house rules with links to the full list. And it’s the first late checkout that we haven’t been requested to accommodate in advance.
Any insights would be helpful.