Guidebook keeps showing the wrong location!

Answered!
Ambreen4
Level 2
Turku, Finland

Guidebook keeps showing the wrong location!

My guidebook has been suddenly showing the locations of several entries to Fort Zachary Taylor Historic State Park. I opened the guidebook on the Airbnb phone app and everything looks normal. I sent the link to my friend and it looks fine to them. I contacted support and they just told me to contact Google and to then "google how to contact support" because they couldn't do anything regarding the bug even though it just seems to be on my end when I'm logged into my account. The support team told me to try deleting and re-adding the entry but it's directly linking to the Fort now! 

Has anyone else had this issue? 

Top Answer

Hey Bhumika! I'm glad to say that Airbnb Support found a solution and it was to simply start the guidebook again! I created a new one and haven't had the issue with the fort popping up yet. 

Tagging @Teresa31 so hopefully this can solve the issue for you too! 

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5 Replies 5
Teresa31
Level 9
Montana, United States

sorry your having this issue @Ambreen4 , it’s quite frustrating . I’ve had many problems with my listing specifically, i will check guide book. I’ve had these issues for over 4 years with airbnb “ambassadors” telling me it was googles fault as well as I must have the address wrong!  I call in about the problem every several months when i have extra time😁. Recently I got an airbnb helper that actually knew something. It’s not google, it’s an internal algorithm issue with the app. Have someone else check it on a laptop, it will work. If you use your own phone & app  it does not work properly. they are trained to say it’s a google issue.  You can get a link from them that will check coordinates by latitude & longitude. Hope that helps. I’ve looked for link and can’t find it right now but will send it when I do. good luck. 

Hey @Teresa31! Thank you so much for your response. I'm glad to know it's not just me but I'm sad to hear that the problem hasn't been solved yet by Airbnb. I've asked the support agent for the link and will post updates here. 

Bhumika
Community Manager
Community Manager
Toronto, Canada

Hi @Ambreen4 ,

Sorry for the late response! Did you find any solution to this issue or implemented what @Teresa31 mentioned?

Did you try deleting and re-adding the guidebook entry again, after it was directly linked to the fort?

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Hey Bhumika! I'm glad to say that Airbnb Support found a solution and it was to simply start the guidebook again! I created a new one and haven't had the issue with the fort popping up yet. 

Tagging @Teresa31 so hopefully this can solve the issue for you too! 

Bhumika
Community Manager
Community Manager
Toronto, Canada

Yay! @Ambreen4 Thanks for coming back and informing us (and marking the best answer too😻). This is surely going to help people in case they face a similar issue.

 

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