Host Scammers

[Sierra133]

Scammers renting Airbnb titled "Cozy 2B1B Home Near Downtown MV" at ** 

Rental was dirty and unable to be used. Hosts (Karen & Taiqing) tried to get us to go to another one of their properties for a higher cost. Hosts refuse to provide refund. Airbnb support was horrible and did not help with obtaining refund. They will scam you!!

**[Sensitive information removed in line with the Community Center Guidelines]

[Helen3]

Hi @Sierra133 

sprry to hear of your experience. In what way was this listing not as advertised apart from not being clean.

What were the issues with cleanliness and did the host not offer to send the cleaners back 

if you provided evidence with photos/videos that the listing wasn't clean and the listing not as advertised i.e. missing amenities such as a broken cooker or the shower not working or damages to the property -  then if the host was not able to fix this issues you raised - you should have been able to cancel penalty free and have airbnb help you find alternative accommodation. 

difficult to offer further advice as you haven't said

1. what the cleanliness issues were

2. in what way was the listing not as advertised in terms of missing amenities /damage 

3. what the hosts and Airbnb's response was 

etc

[Rebecca]

Hey there @Sierra133 👋

Just popping you a message to let you know that @Helen3 has replied here - did you get a chance to read the response? Did you get any further support or advice from Airbnb regarding this listing?