Hosting Team Members issue for Co-host

[Eric6069]

I got a friend to join Airbnb and said I would help with her listing. When we attempted to add me as a CO-Host an error would appear stating "Hosting team members aren't also allowed to be CO-Hosts".

We contacted Airbnb but we keep getting the run around. They tell her something along the lines that I'm a pro-host or a team lead and that stops me from being a co-host on her property. Problem with that theory is I was able to be co-host on other properties without issues, but disconnected from those a while ago.

Now they claim my PMS is causing an issue, so I disconnected my property and changed the main email address on my PMS which is iGMS but I have the same issue.

Has anyone had an issue like this or could offer any suggestions to get this resolved?

Been working through this for about 2 weeks.

[Eric6069]

@Tiger18 Yes, I posted it on Lidia's account, but I'll list the steps.

This is if Airbnb automatically made you a team leader and you get an error when you try to be added as a co-host to another listing.

In your listing

1. Click "Menu" then "team"

2. Click "settings" under team name

3. Select "deactivate team"

After that you should be able to be added as a co-host to other listings.

[Adriana1582]

Hi!

I have the same issue with the one I want to invite as my cohost. I get the same "error" message. Do you mean I have to ask the person I try to invite as cohost to deactivate his team?

I get exactly the same error message when trying to invite a cohost

[Eric6069]

Yes @Adriana1582 

If you try to invite someone as a co-host and you get that error.

That potential co-host needs to deactivate that team.

[Adriana1582]

Thank you Eric. If you want a team to help you with the listing, what is the invitation procedure? Do you invite a host team as well? If so, where can I find "invitation to a host team"? 

[Mihai9]

What would be the solution if you would like to keep the Team but as well manage somebody's flat. 

Without creating a new listing for that apartment.

So the idea is to maintain the existing listing which is owned by a private person but manage it from the Team account which is a business account.

I haven't been able to find a solution.

[Brian3182]

Mihai, 

Wondering if you found a solution to this. I have a cleaning team that I want to share my calendar with, so obviously don't want to de-activate their team. Any thoughts?