@Suzette81 It's a big problem. Guests don't read. It's really frustrating, so here's what I did.
For a while, I took Instant Book off and required guests to request to book. My listing asked them to include certain information when requesting to book, which included acknowledging review of all property details and house rules. The majority of them failed to do this. However, when I got their request to book, I could then reply with a nice message asking them to confirm review of all house rules and property details. If they failed to confirm then, I would not accept the booking.
I wrote something like this after the first message:
Dear X, thanks so much for your booking request. I do ask in the listing that guests confirm review of all property details and house rules when requesting to book. I do this because I want you to have a good stay, and to make sure the property is a good fit for your needs. I'll wait to hear back from you. Thanks!
If they respond as requested, I then have it in writing. If they don't, I won't accept the booking.
I've now turned Instant Book back on, but I do the same thing. If they were able to IB and don't include that in their message, I message them and ask them to confirm. If they don't, and I'm getting a bad vibe, I can ask AirBnB to cancel penalty free, due to them not confirming and not responding.
I firmly believe that the time to nip this in the bud is before the booking is confirmed, or right after they've booked. Then it's out of the way and hopefully smooth sailing.
Good luck, whatever you decide to do.