Hello, I want to change the listing admin, without disturbing the properties or bookings already in the account. What is the procedure? Thank you.
Hey Matt, I feel you. Hopfully, if hosts keep asking Airbnb, they will come up with a solution eventually. I just emailed them again today and this is the response I got:
'Hope this message finds you well.
We are aware of the discussion about changing the owners/admins for the listings.
Currently there are no options to transfer the listing, or the listing being taken over by co-host as this would open wide range of scams/review sales — as you said, you are aware of it yourself.
We have considered that as an option back in the days but the idea was too risky.
I know that your co host has putten alot of work and efffort in one of your listings. I beliece that the reviews and opinions are all about their hospitality.
The only way for them to take over is start from new, duplicate listing and unlist it on your side.
I realise that this is not the option you are looking for but currently that are the policies.
I will also forwards your feedback in that matter but can not promise that it will be brought to life.
If you have any other questions, or I am missing the point on anything, please tell me.'
I've made some headway on changing the listing admin..... but still not convinced its been completed properly because my new listing looks somewhat different that the orignial listing and my last 2 guests have not posted reviews (or I cannot see the reviews). That said, Airbnb said its completed and done properly showing my as the listing admin. (although I don't see proof of that on listing).
So here's what I did.... I created a new listing same as the original. I then "unlisted" the original listing so it no longer shows up in on property searches. That maintains all existing guests but the comments and host ratings do not transfer over. My listing shows as a New Listing. You can merge the calendars but I just blocked all the dates that are booked from original listing. APPARENTLY, there's a way to change the future guests from one listing to another but when I was on the phone with help desk and we walked through together the Airbnb help person got stumped because it didn't allow the transfer. That was 4 days ago and no one has contacted me! Once this process is completed and I'm convinced it's done properly, I'll post again. Super frustrating......
Thanks for posting this. I am also interested in switching the Listing Admin of one property to a different person along with reviews gathered so far. This is truly ridiculous on Airbnb part. When setting up the account they were very misleading in formulating: 'The primary host can be changed any time.' (highlighted in green) making you believe that's the main account with the reviews.
After clicking 'Read more' (which I haven't until now when I needed the change) you get to see in fact there's another level 'Listing admin' which gathers all the reviews, etc.
I understand they're trying to avoid selling account with reviews and enabling a market of Airbnb reviews but this affects well intended people as well and it's not good.
Hopefully, Airbnb will look into this and figure out a decent solution so that one doesn't need to cancel an account (with hundreds of reviews and future reservations) in order to change the Listing Admin.
Thanks for posting your experience. Keep us updated! Glad you’re making progress at least. Can you let me know if reviews transferred over? That’s kind of the dilemma I am in - “we” have hundreds of reviews which really sets our listings apart from nearby residences. I’m missing out on all the reviews, but don’t want to jeopardize the business to re-list (as listing manager) and finally gain reviews for myself
I am interested in this also. My cousin created a listing for a house we jointly own, but I am the one handling the listing. If Air BNB still insists that we kill the original listing, lose our bookings, lose our positive reviews, and have to re-create this from scratch, it seems a serious flaw. Surely they can create a system whereby the first person renounces their rights to the site, and transfers ownership to the co-host, or anyone else for that matter. It is done all the time on websites I create and then give to others...
Well, I guess I feel a bit better to know I'm not alone, but it's disapppointing there's no way to transfer an admin listing. And it raises red flags -- does it seem sound to allow someone to set themselves up as an admin on a home without having to provide any proof of ownership or a rental agreement? In my case, a friend of a friend who AirBnbs at his rented apartment offered to "help" me get set up to host at the home I own. I was new to hosting, so I said OK. Only after the first couple guests, I realized that this person made himself both the admin and the primary host on my home. We earned 5-star reviews since the house is super-cute, but I didn't get any rating, since I was just a co-host.
When I discovered this, I immediately asked this person to change things around and he declined unless I agreed to keep letting him "manage" my listing for. For this and a few other reasons, I wanted to terminate working with them, but I was pretty much held hostage since he owned my listing -- and AirBnb offers no recourse. I had to change the locks and pay him off to go away. He made me the primary and gave me 100% of the revenue, but he is still attached to my listing. Since we couldn't find a way to transfer the admin status, I had to create a new listing, with a new professional property manager. Now I have admin hosting control of my home, and 0 ratings.
And I'm still trying to figure out how to handle the existing bookings on the old account. Do I tell them to cancel and rebook on the new listing? Or should I cancel for them and tell them to rebook?
Can someone from AirBnb let us know what is being done to resolve this issue of admin right transfer? Delaying a solution will only create more problems...
Maria, this sounds a lot like what I'm going through as owner. I allowed someone else to "help" and now my property is all wrapped up in her name, I can do nothing, and this seems to be a huge problem for many - where is airbnb when you need them?
I'm in the same boat, only my listing admin is my husband and he is totally cool with making the change. We are new at this so he quickly set up a listing and I've been tweeking it and improving it for the las few months. I'd like to keep my past comments but I'm just starting out and happy to start over. I need to know how to create another listing on our property (which will look exactly the same). I don't mind losing old comments (only a few) but we have 12 guests booked over the next 5 months and I don't want to lose them.
AIRBNB PLEASE HELP WITH THIS ISSUE. Seems its been gong on for quite some time.
1. can I set up a 2nd listing on the same property that looks exactly like the existing listing?
2. can the present guests and future guests transfer to my new listing?
Same problem here. Airbnb, please address the issue of passing over Reviews gathered by a Co-Host or Primary Host, if the Listing Admin decides to.
This needs to be fixed.
I am also having the same problem , but over here I am the listing admin and the primary host is the owner himself , I setup the listing for him , he is not being able to manage the property, subsequently getting bad reviews which is showing on my account , and I am about to lose my supervisor status because of someone else's property whom I just helped create .
Changing the Listing Admin can NOT be done. This is something I am ferociously tackling, as I co-own 8 units with my brother who had created all the listings and is now the sole Superhost, having amasses more than 500 reviews, most of which compliment my stellar service. I have been operating for over a year and have zero reviews and the only way to "change" a Listing Admin, per AirBnB, is to REMOVE the current listing and re-create it, effectively eliminating all existing property reviews (NOT smart business for property owner OR AirBnB). This is in my opinion a huge oveersight on AirBnB's part. I understand they are looking out for their own interest as a reputable global service and of course the interest of the guest, but depriving PRIMARY HOSTs from reviews just because they are not "Listing Admin" does not make sense in my humble opinion. I am constantly trying to advocate for this change - whether it be to easily transfer power from one Listing Admin to a new one, or promoting the PRIMARY HOST as the person who receives a review after a guest's stay, allowing for more Superhosts and more trustworthy AirBnB experiences. Please do not let this issue slip through the cracks. AirBnB is a growing platform and needs feedback from US - the people supplying the product for this platform to thrive on.
Did you ever get anywhere with this?! I am now dealing with a problem in which I am the property manager, the homeowner didn’t want their name on the listing anywhere. I called Airbnb and was told the only way to do that is make myself listing admin. Now the homeowner can receive payment without putting his banking information into my account, where I manage other properties as well. I just want to transfer admin back to the homeowner. Is this possible yet?!
Hi Chris - any word from Airbnb, or any way to change listing admin, host and keep what we've all worked hard for? This issue is ludicrous! We are owners, and cannot get the person who set our house up off our account! She decided she didn't want to do it anymore, and dropped it on our laps. ow, as owners, we can't get the assistance needed to get our house changed over to us, yet we have done the majority of the work all this time. Please help!
This is why it is so important to understand how Airbnb works before a host dives into listing with them.
When you set up a listing it is always linked to the individual rather than the property. Airbnb states this clearly in their information for hosts. This is the reason why you can't change the listing admin.
If you had wanted the reviews in your name, you could easily have set up the profile in your name, or set it up so that you had four properties each under your profiles. You have now waited a year to do something, so the list of reviews your brother has grows longer and longer.
Unless you and your brother are going separate ways in your business, or you are looking to grow your listing portfolio, it shouldn't matter which brother the listings are set up under.
Helen, we all know that changing the listing admin can not be done. That is why we are here to bring that issue up, not being able to change listing admin makes no sense. Some of us have no problem leaving the reviews but to deactivate the listing in order to change admin is ridiculous. Everyone’s got their own circumstances. Why are you here to tell us what we already know ? I’m sure the people here are looking for a solution, not to be reminded of that we cannot change admin. Thanks for being so helpful.
I'm having the exact same problem. Last year I posted the listing I manage on behalf of my mum who did not have an account nor did she know how to use airbnb. I made her a co-host and taught her everything I know. I would like her to be a host now (not just a primary host but the listing admin) since she is actually the owner of the property, takes the payment and pays taxes. Can I switch hosts of the listing so that we do not lose all reviews and rating?
I have the same problem!
I am the owner of the property I rent but when I decided to add it on Airbnb, my friend helped me creating my listing. So he ended up being the Listing Admin of this property. But know he is not involved anymore and Im just the Primary Host.
But as Primary Host, I cant become a super host.
How can I change from Primary Host to Listing Admin?