How to change the listing Admin

[Aarón2]

Hello, I want to change the listing admin, without disturbing the properties or bookings already in the account. What is the procedure?  Thank you.

[Sonia592]

Hi Helen, I am already co-hosting for one property owner so not complete inexperienced 🙂 and I have spent a fair amount of time researching and speaking to airbnb staff, some who mentioned that I could add new listings under my account if I acted as their “property manager” and with owner’s agreement of course. I guess the question of visibility may be a matter of opinion in this case, I believe owners should absolutely retain their right to get access to their page and decide how their listing is being managed, so I have no Isse setting listings under owner’s names,  saying this co-hosts who essentially provide a full service, and good quality service enabling owners to rank up in the system should also deservedly be given some visibility.  You will i am sure have read like me many comments on this subject, so this is without doubt  something that really needs to be addressed. Systems change and improve thanks to user’s participation and input. 

[Helen3]

Yes I can see you recently became a co-host,  but assumed you haven't had experience as a host as you don't mention it and I thought by your questions, that you hadn't. I apologise if you have hosted before.

As I mentioned in my earlier post, I think co-hosts who set up a listing for hosts under their own profile is doing the host a dis-service as you are then making it impossible for them to host themselves without losing the ratings and reviews.

If you understand the importance of setting up listing under the host's name, why have you set up the listing you are co-hosting for under your own profile?

The host sets up and furnishes the property, they pay the bills, they take the risk. It is their business. A co-host is simply providing a support service for the host. That's why it is right that the reviews and ratings are allocated to the host. 

I am sure you will be a great co-host, but part of that is heloing hosts understand the importance and benefits of setting up the listing under their own profiles.

As I mentioned in my earlier post you can link to these listings in your marketing so other hosts can see the reviews and understand the quality of your work. 

[Sonia592]

Hi Helen, I have created the property listing under the owner’s name, she is the Listing Admin, therefore ratings and reviews remain with her, not me. The reviews showing on my profile refer to travelling not hosting. I am set up as the Primary Host and Co-host, as I am the point of contact for guests before during and after reservations. The property shows under my profile for this reason. 

As per Airbnb site: “the  listing admin determines who will be the primary host of a reservation. They can be the primary host themselves, or they can make the co-host the primary host. Both the listing admin and primary host will receive all notifications related to the reservation, but ratings and reviews will only appear on the profile of the listing admin.

Guests will see the primary host on the reservation, and will expect to interact with only the primary host during their stay”. 

[Lisa723]

@Sonia592, @Helen3 clearly has a strong opinion, but it is just that-- an opinion. As a remote property owner with a local primary co-host, I don't happen to share it. There are distinct disadvantages to me, as the owner, with my co-host not being the listing admin. (She can't send/request money, see private review feedback or sub-category ratings; and reviews she writes appear to have been written by me.) There are pros and cons to both setups, and as long as you and the property owner understand them and agree, either is OK. 

[Sonia592]

Hi Lisa, thank you very much for your message. I guess my initial questions on the two forum topics I wrote in recently came from a genuine place, being what is the most effective (logistically) way of dealing with several listings, beneficial to both owners and cohosts. This, rather than me wanting to know how best to retain “ownership rights” of listings. Of course,  I still think that it would be nice if Airbnb’s system enabled co-hosts to also be rated for their service associated with properties they manage,  but I guess we’ll have to wait on that one 🙂  The way I manage the current property is quite straightforward as the owner is a friend and neighbour, but as I have been recommended to two new people who own properties near me, who will be based out of the country, and it made me questions wether there may be a better way of setting them up. It was really helpful to read your comments, when I met with them this week I was able to explain the pros and cons of both set ups (me being their listing admin, or primary host/ cohost), so we could make a more informed decision together. My conclusion is that remaining cohost/ primary host is stil the best option for now, but some work from airbnb on authorisations/ access to information and a dual rating ssystem  could really do with being addressed. Thanks again for taking the time to write!

[Lisa723]

@Sonia592 if the owners are outside of the country there may be additional financial/tax considerations to work through, since Airbnb no longer supports payments directly to co-hosts.

[Sonia592]

Yes i did see that, we’re looking into alternative payment methods, thanks Lisa

[Nikos56]

Same problem here in Greece! I am trying to detach my sister's listing from my account with no luck. This is getting complicated here due to new tax regulations that involve the administrator of the house and not the owner!

[Letti0]

@Nikos56  Your sister is going to have to start her own listing there is no way around it and you can Snooze her listing on your hosting site until all the current reservations are over. You will then need to call AirBnB to actually have the listing removed from your hosting site all you can do is delist it. They need to ask some security questions before they will permanately delete it. 

[Anton83]

I am facing similar problem. I have posted the listing, but my wife takes care of it. However she can not see full details of the listing. As a solution Airbnb could allow providing a co-host admin status with the same rights of viewing/modifying a listing.

[Ray140]

My husband is in the hospital Airbnb sent him money via Western Union and since he wobt be able to sign for it and W U wobt give me the money how do i cobtact Airbnb there just seems to be no straigt to talk to Airbnb  

[Ray140]

I am his wife that picture is of my husband he is the host but he is in the hospital 

[Letti0]

@Jonathan563  & @Ingrid274  It's against the TOS with AIrBnB for you to keep the listing. It's false advertising because you are not the host that achieved the reviews and SuperHost status. Both reviews and SuperHost status remain with the host, not the listing. AirBnB can pull your listing and cancel all the bookings if they find out you are doing this. Below is what needs to be done:

Have the new owner setup a listing you can give him your photo's if all items remain the same. He can use your listing information too. Have him verify his account, profile picture and write his own profile. When he's finished before he lists you contact each guest and explain and tell them the new owner will honor the booking and all items in the listing will remain the same INCLUDING the price they booked originally with a 5-10% discount on the nightly rate for the inconvenience. AirBnB will help in getting the bookings rebooked to the new listing for them penalty free to you and the guests. You may lose a few guests that don't want a brand new host, but for the most part from what I've read most will rebook with the new owner. After this is complete, then he goes live for new listings and you delist. 

[Byron36]

I disagree with this. Hosts have their own seperate rating system to the property. A property's rating and history should be attached to the property, not the host. This would result in a premium to a property's price and is great for an owner who wants to sell their property along with a great Airbnb page. If a hotel can change hands with it's brand intact, so should an airbnb property. If the new owners run the palce poorly, then the ratings will come down. 

[Ingrid274]

me too

[Byron36]

Yes, we have a situation where an outsourced estate agent is the listed admin. She has now left her job and can no longer assist with co-hosting. We desperately need to change the listed admin without closing the account because we have loads of open bookings. 

[Helen3]

Did Airbnb not offer advice when you spoke to them?

[Eugen10]

Byron, not sure if this would would work for you but this is what I would try until Airbnb provides a solution:

1. Gain access to listing admin account

2. Change email address

3. Change name and ID associated with account with your own.

[Jonathan563]

Hey Eugen,

I bought 2 apartments from the same owner, so he can actually give me the account as he doesn't have any other listings.

I would like to know if doing that (gaining access to listing admin account and changing email+name+ID) won't affect the bookings?

I mean, we have 3 months of bookings on each apartments. Losing all the reviews and the Superhost status is stupid... but at LEAST if the booking are unaffected I will receive reviews from these 3 months and go forward.

Thanks for your feedback!

[Jimmie13]

It is now May 2023; did you get this figure out? Did you change the names and email addresses, and everything went on smoothly or did you have to delete and relist the property?

[Matt438]

Two years and no action from AirBnB - they could easily transfer the reviews over with a note on them that says "The listing admin has changed since this review and it applies to the previous listing admin."

Then it would be transparent and done.  prospective guests could ask for insight into the reviews and why the transfer happened, etc.

This will only happen more and more as the service ages -- people die, they move, they get divorced, their business situations change... it's obscene that you have to dismantle an entire listing just to transfer the ownership.  Poor planning on AirBnB's part, and no response or solution after years of asking.