I haven't received a payout

[Johanna4]

 Who would help when having problems with Pay out? Airbnb says the reservation has been paied but my paypal account does not show that. The guest has been already 1 week in the propperty and I haven't receive money.

I am a new hosts but I had been able to receive reinburstments as  guest.

So I am not sure why the transaction has not been successfull.

[Dovran0]

Hi Valentina. I got my money. It takes time so I can only recommend to be patient. Airbnb is a unique concept so it is hard to measure their customer service. I find it very efficient. Good luck with your rentals!

[Noor3]

I have received the payment from airbnb. 

Thank you. It could be that I am new to airbnb and paypal.

I am going to continue using airbnb. 

Thank you again paypal and  airbnb.

Greetings

Noor

[Deborah755]

Right    Did airbnb write this post    don't believe if for a second

[Briana81]

haha thought the same. Fishy!

[Brad66]

I had a guest stay just over 3 months ago now for 10 days. Total payout was around $1500. Still have yet to be payed. I have called multiple times every week since. I've sent multiple emails and still no response. I was told it has been sent to the fraud dept, but the fraud dept do not accept incoming calls!?!? They keep telling me i'll get a call back in 24 hours and have yet to get that call. I've called so many times i tell the person on the phone exactly what they're going ot tell me and they still tell me the same thing I just told them. I've gone as far as refusing to hang up the phone until I can speak with multiple managers. Finally, they will just tell me what i want to hear and that they will call me to confirm the payout. Still waiting for that call. I guess I will just continue to call and call and call. Unless anyone can tell me another option. I'm about to go on LinkedInand message an exec to see if that works!!! **!! All I want is a call back to give me an update on the status of my claim and tell me whats going on!!! 

Being that AirBnB is such a big Co you'd think they pay me out and deal with recovering the funds themselves since $1500 isn't much to them, but its a mortgage payment to me. Any advice would be appreciated!!

[Brad66]

About 6 months after guest stay, I'm happy to say it's been resolved and I've been payed in full. $1500!!!

All the advice I can give is to stay persistent and eventually you'll get payed. 

[Helen427]

@Brad66 

Did they provide a reason for the delay in your payments?

Did they ever send you an email apologizing?

[Deborah755]

They did the exact same thing to me..   They are con artist    I recommend not doing any further business with them.   They have no intentions of paying you and don't give a **bleep** they just ripped you off.  Run!!!  I wish we could get this company shut down

[Herat1]

Hi, I have same issue

a guest booked my place for 31 days and stayed  for 15 days 

Yet I didn’t receive my payment I 

keep calling Airbnb they are saying we sent the payment 

Also, I called my institution there is no issue with bank and my bank account and the guest has 

16 more days to stay 

without payment now I don’t know where from I can get money to cover my mortgage I  stuck in a such situation  any one any idea  And I’m planning to evict the guest since I’ haven’t received my payment 

[Briana81]

@Brad66 

Hi Brad, 

I'm currently going through exactly what you described with customer service. I have called almost every day, chatted multiple times and even the issue "currently being resolved" since Nov 14th, it is now December 1st. 

I emailed all the execs like you said, twice, very thorough and "nice" emails explaining my situation. Obviously no response, except for 1 executive's automatic reply saying she's no longer with the company. 

I tried all of these emails: 

catherine.powell@airbnb.com

shauna.lam@airbnb.com

tara.bunch@airbnb.com

brian.chesky@airbnb.com

I think we need to start a group with all of the people who have not been paid. We need them to hear us. 

[Herat1]

Hi, I have same issue

a guest booked my place for 31 days and stayed  for 15 days 

Yet I didn’t receive my payment I 

keep calling Airbnb they are saying we sent the payment 

Also, I called my institution there is no issue with bank and my bank account 

and the guest has 

16 more days to stay 

without payment 

now I don’t know where from I can get money to cover my mortgage I  stuck in a such situation  any one any idea  And I’m planning to evict the guest since I’ haven’t received my payment 

[Helen427]

@Herat1 

Did you finally get paid overdue monies owed to you?

[Jaydee6]

is your resolved? Having same issues, worst company ever 

[Helen427]

@Briana81 

Did you finally get paid and have a resolution to this matter?

[Helen427]

@Brad66 

Did you get this matter resolved?