I'd like my property to appear for 2 night searches, but not...
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I'd like my property to appear for 2 night searches, but not at my base rate.How do I add a % increase to just the 2 night re...
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Verification of the identity of the person accompanying the account holder making the booking is just as important as verifying the identity of the account holder. Persons whose identity is not verified represent a risk and danger to the Host.
Hi @Ines207
Welcome to the Community Center!
Have you had any issues with this yourself, after accepting a booking where you didn't know all of the guests details?
Jenny
Yes! I am finding this to be an increasing problem. I am a new host and have had some very uncomfortable situations because the registered guest brought multiple unknown guests and I currently have a guest who has registered herself and has so far had 3 additional sets of men joining her for a night and leave and then two more unknown people come the next night… and I have this guest for three more nights. I would appreciate any advice on how to address this situation?
Please create a standard short-term rental agreement & make all the unregistered guests sign it. Hope this helps
Here in Belize we may be a bit less formal, in 8 years we rarely have known the names of those other than who made the reservation.
I don’t think hotels take the IDs of all occupants, either. We aren’t hotels, but getting info from all the occupants is probably not the expectation, at least in the US. There are countries in Europe, though, that require the IDs of all the occupants.
I agree! It’s another layer of “protection”. I list in several platforms.
I’ve listed on vrbo for over 14 years. On that site I’m allowed to upload MY rental agreement and MY house rules. When the guest rents my place the rental agreement is part of the deal, it is sent to them, they sign it & return it. At the end of the rental agreement the names and ages of all guests are listed along with the the DL # of primary guest. I’ve never had to follow up on it, no guest in 15 years has ever questioned it & neither has VRBO. In my opinion a much safer platform w better host service.
I just had a guest with only one review insta book. She only told me she’d be checking in mid-morning which isn’t possible if another guest is checking out that day. Because of this I asked her to please confirm she’d read the listing. We have a unique glamping experience so it’s important for people to read the listing. It took her four days to reply. Because of all of this I asked her to “invite her guest to join the booking”. Meaning they create an account. Those were Airbnbs words for how to handle the situation.
In order for guests to book my place they have to read a message saying they have read and understood the house rules and if the number of guests changes they must alter their listing BEFORE check in or risk cancellation. I do this because when people have showed up with unregistered guests in the past it’s too late to alter the booking and so you have to request money. This is an additional step on my part, makes the guest irritable, and they sometimes didn’t pay it.
this guest is a new situation though, and I’m thankful they are only staying one night.
I reached out to Airbnb because on the 3rd day of no response I sent the guest a text message and discovered her phone number wasn’t working. Airbnb told me that if the guest still had not responded 24 hours before check in they would cancel her booking.
I should have asked if host protection would comp me for her stay…
As of today her guest has not created an account….So I’m thinking I’ll just do the best I can and be honest in my review: poor communication and not respectful of the rules.
it’s a bummer..l