Hey there @Shelley455 👋
I had a little look at your listing to see what's happening and I got this message:

When you create your first listing, you can specify that you would like an experienced guest for your first reservation.
If your listing is published you may change this setting by going to Account > Your first guest > Any Airbnb guest
For more info, you can head to Experienced guests ✨
Let us know how you get on!