New update not working

[Michael9959]

I installed the most recent update to my phone and my Airbnb app is not working.  I get "retry" on most all my options, messages, listing, etc.

I have an android.  How to I fix this ASAP? I'm having to go in via my laptop to see or do anything.  My app tells me I don't even have a listing.

HELP!

Michael

[Bhumika]

Thank you much @Shannon277 ! It definitely helps 🌻  

By any chance, can you share access to this particular link? I am not able to view or open the link!

Also, have you by any chance tried out Janet's tip as a workaround? 

Regards,

[Shannon277]

Hi @Bhumika,

Janet's suggestion works for me. Thank you. 

Hopefully this bug will be fixed soon! 

Many thanks 

[Bhumika]

Thanks for sharing @Shannon277 🌻

My colleague @Rebecca and I have been keeping an eye on these reports and sharing with appropriate teams to have a closer look. I hope this gets solved soon!

Kind regards,

[Doris566]

Same issue here! Forced stop. Deleted and reinstalled app. Cannot click the next button. I raised a ticket and their response was it has been escalated, use your web browser on your laptop, and my ticket was closed. Not very helpful as I am sometimes searching for accommodation on my phone. 

[Janet1675]

. I have the solution @Doris566 .

In the Where box type in your destination. 

Then add your dates.

Then add number of people.

Then click back in the where box.

Then click on the Search button located bottom right of screen.

You then can get your results.

[Bhumika]

Hi @Doris566 , have you tried out @Janet1675 's solution yet? 

Do let us know if it helps! 

Regards,

[Doris566]

Works, but not intuitive. Took 3 attempts before it worked when I realized you didn't want me to start with the white bar search. Might be worth reporting to developers or UX team for consideration for next update. 

[Bhumika]

Thanks for sharing @Doris566 ! By any chance , would you be able to help with a screenshot or video link (via google drive) for this issue? It will help me report it back to the appropriate team. 

Appreciate your feedback 🌻

Regards,

[Janet1675]

I have the solution @Tanya903 

In the Where box type in your destination. 

Then add your dates.

Then add number of people.

Then click back in the where box.

Then click on the Search button located bottom right of screen.

You then can get your results.

[Tanya903]

Thank you so much @Janet1675 ! It's not as straightforward anymore but at least it works 🙂 

[Janet1675 · Accepted solution]

 I have the solution @Patricia2526 .

In the Where box type in your destination. 

Then add your dates.

Then add number of people.

Then click back in the where box.

Then click on the Search button located bottom right of screen.

You then can get your results.

[Tanya903]

Thank you so much !  It's not as straightforward as it used to be but at least it works 🙂

[Patricia2526]

Sounds great @Janet1675  Thanks for sharing! 

[Tiffany1067]

Worked! Thanks- I've been pulling out my hair!!!

Seems like they should be able to fix this. .