Open up a cancelled booking

[John6108]

I cancelled a guests booking, with their consent, after they revealed they had been diagnosed with COVID. I now want to open up that booking in my calendar, but I cant see how to do that. Any advice?

[Kate867 · Accepted solution]

@John6108   Unfortunately, if you cancel the booking then those dates are automatically blocked.  The guest should have cancelled under the EC policy.  You could try contacting customer support and explain the situation to them and they may be able to help.

[John6108]

Thanks Kate. I will try that, it is so hard to get to customer support. 

[Thomas3103]

thanks Kate what's best way to contact customer support? I am new at this

[Mike-And-Jane0]

@Thomas3103 google Airbnb customer support contact numbers and you will probably find a list of numbers across the world. There is a way of doing it via Airbnb help as well but I always find google quicker!

[Bhumika]

Hi @Thomas3103 ,

You can connect with the Airbnb Support team through the contact page.

If you want to go through other channels for assistance, you can also look at this resource Guide: How to contact Airbnb. I hope this helps you to reach out for necessary help.