Paused Listings

[Eric6984]

I noticed 5 days ago that all of my listings were paused. When I contacted Airbnb they told me that they was doing a random ID verification. Every time I call the customer service agents tell me that they don’t have any answers to what’s going on, because it’s not their department. They say that they can’t transfer me either. They can only send emails. Has this happened to anybody else? I’m freakin out, because this is my main income. I don’t have a regular job. Help, please!

[Helen3]

sadly airbnb has a policy of suspending hosts when guests make (often false) safety claims . Have you had any problem guests lately? 

As this is your main source of income I'm sure you're not just relying on Airbnb as your main marketing channel  so focus your energies @Eric6984 on marketing your STR business on other OTAs/your direct Chanel's until Airbnb lifts the suspension. 

[Eric6984]

I don’t think they’re technically suspended. They’re paused and they said that they’re doing a random ID verification. The only issue I can think of is I wrote a 4/5 star review for a guest and she got upset. I was professional when she got upset and asked me about it. 

[Angie881]

Hi Eric, just checking how's the problem solved? Since I got all my listings paused just now, no reason, calling Airbnb but still no solutions yet

[Rebecca]

Hi @Angie881 👋

It's lovely to see you joining in conversations on the Community Center!

I'm tagging @Eric6984 here so they receive a notification of your message. This ensures that they get a notification that you've replied to them specifically 🤗

Quick tip: if you type "@" and then the username, this will tag the member that you're replying to. I hope this helps to keep the conversation flowing, and if you've got any questions, just ask. 

Have a wonderful day! 🌼