Power outage

[Roxanne-Grace0]

Hello everyone, new host here 👋

Ask lang po sana ako ng insights sa mga walang backup for electricity and water. Ano po usually ginagawa ninyo lalo ngayon na naka-red alert ang electric provider at madalas ang rotational brownout?

I have a small apartment po and I want to prepare better for guests during outages. Any tips or suggestions would really help, aside from installing a hybrid solar system since medyo malaking gastos po siya for now.

Thank you so much!

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Translation added by Community Manager:  

Hello everyone, new host here ‌👋‌

I just wanted to ask for some insights from those who don't have backup for electricity and water. What do you usually do, especially now that the electric provider is on red alert and rotational brownouts are frequent?

I have a small apartment and I want to prepare better for guests during outages. Any tips or suggestions would really help, aside from installing a hybrid solar system since it's quite expensive for now.

Thank you so much!

[Paula]

Hello @Roxanne-Grace0,  thanks for posting in the Airbnb Community Center

.

Since your property is located in the Philippines, I’m tagging experienced host @Patricia2526 to see if she could share some local suggestions 🙏

Thanks in advance, Patricia!

[Patricia2526 · Accepted solution]

Hi @Roxanne-Grace0 

Best to inform your guests as soon as possible, especially if the rotational brownouts may affect their comfort, internet connection, air conditioning, water pressure, elevators, or check-in experience. Guests usually appreciate proactive communication more than being surprised after arrival. 

Most guests understand that widespread outages are outside the host’s control, but poor communication can lead to frustration and lower reviews.

For arriving guests, definitely mention it before check-in so expectations are managed properly.