Hi Pam. This hasn't happened to us since early this year when I last posted. At that time I got on with super host support and refused to back down until they cancelled the booking for me. Or, on a couple of occasions, since people get it that there are bugs, I asked the guest to understand my situation and cancel on their end.
It is inexcusable that they have not fixed this bug. I do wonder about the benefit of these forums if the facilitators can't do anything to help us after years of the same problems.
I guess it's good to know that you aren't alone! Good luck!