Review text / email not received from Airbnb
17-12-2022
09:46 AM

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17-12-2022
09:46 AM
Review text / email not received from Airbnb
Hello everyone, and thanks for taking your time to read my questions.
A guest send me a text about 3 days ago , and inform me that she has written me a review, as I usually send them a reminder few days after check out. By now I would have expect an email from Airbnb prompting me to respond to my guest review, which I haven't received.
So my question is does airbnb don't send that anymore. ?
This guest was not responsive at replying to messages sent ,and has no previous reviews. I don't want to write my own review first as she may have not written one, especially as I have not received any email or text from airbnb. What do I do?
Thanks for your assistance , I know I will receive tangible prompt response from the CC than the Airbnb CS.
5 Replies 5
17-12-2022
11:07 AM

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17-12-2022
11:07 AM
@Abi010 Airbnb sometime send reminders sometimes they don't. However as the reviews are blind even if you review now it will not be visible until either the guest reviews or the 14 day review period ends.
17-12-2022
04:02 PM

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17-12-2022
04:02 PM
They stopped sending those emails, but still you can click on the guest calendar, there it is mentioned if the guest already wrote a review on you.
I also used to wrote a review only after the guest wrote, so I missed one guest from being reviewed by me.
17-12-2022
04:02 PM
17-12-2022
06:05 PM

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17-12-2022
06:05 PM
@Eyal11 and @Mike-And-Jane0 ,
Thank you for your prompt reply and I have checked the guest calendar as suggested and yes, she has indeed written a review. I didn't know that one can check if a review has been written or not, your help has really saved me from the stress of contacting the CS. Lots of knowledge is gleaned from you all on this platform, Thank you so much
Regards
Abi01
18-12-2022
12:23 AM

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18-12-2022
12:23 AM
18-12-2022
08:10 PM

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18-12-2022
08:10 PM
@Sudsrung0 , Thank you for your input, I have also seen it on my inbox. Thank you so much, well appreciated.
Abi01

